Dynamic Internal Sales & Customer Service Pro

J.C Gilmore; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

J.C. Gilmore in Port Melbourne is seeking an Internal Sales / Customer Service Officer to join our friendly team. You will help customers, process orders, and support sales and operations in a busy, customer‑focused environment.

Day‑to‑day duties include handling orders and inquiries by phone and email, maintaining customer accounts, preparing quotations, and assisting with warehouse coordination. A proactive, detail‑oriented communicator will fit right in.

Qualifications

• Previous experience in an Internal Sales, Customer Service, or Sales Support role.
• Strong customer service skills with a genuine desire to help customers.
• Excellent verbal and written communication skills.
• High attention to detail and accurate data entry skills.
• Strong organisational and time management abilities.
• Ability to build positive relationships with customers and colleagues.
• A proactive attitude and willingness to learn.
• Current driver's licence (preferred).

Responsibilities

• Process customer sales orders, purchase orders, and associated documentation.
• Serve as the first point of contact for customer enquiries via phone and email.
• Manage and maintain customer accounts and records.
• Support the sales team with quotations, follow-ups, and sales enquiries.
• Establish new customer accounts and maintain accurate database information.
• Provide administrative support to the broader business.
• Assist with warehouse coordination and logistics when required.
• Manage the sales counter and conduct product demonstrations.
• Work closely with the Operations and Sales Managers to identify and implement process improvements.

Skills

Internal Sales

Customer Service

Sales Support

Administration

Tools

Microsoft Dynamics

Job description

J.C. Gilmore in Port Melbourne is seeking an Internal Sales / Customer Service Officer to join our friendly team. You will help customers, process orders, and support sales and operations in a busy, customer‑focused environment.

Day‑to‑day duties include handling orders and inquiries by phone and email, maintaining customer accounts, preparing quotations, and assisting with warehouse coordination. A proactive, detail‑oriented communicator will fit right in.