Dynamic Event F&B Attendant — Guest Service Expert

Hyatt Centric; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Complimentary accommodation

Use of hotel gym and heated pool

Complimentary barista coffee

Job summary

Hyatt Centric in City of Melbourne is seeking a Food & Beverage Attendant to support event clients and guests during special occasions. This role involves assisting the Events Supervisor and ensuring high-quality service delivery.

Responsibilities include welcoming guests, setting up meeting spaces, and serving food and beverages. Ideal candidates will have previous restaurant experience and a valid RSA certificate.

Excellent guest service skills and the ability to work both autonomously and as part of a team are essential.

Qualifications

• Experience in a hotel or fast-paced environment is essential.
• Must hold a current Responsible Service of Alcohol (RSA) certificate.
• Excellent communication and time-management skills.

Responsibilities

• Greet guests and assist with functions and meetings setup.
• Deliver exceptional guest service during events.
• Serve food and beverage according to established procedures.

Skills

Restaurant or events experience

Strong interpersonal skills

Excellent guest service skills

Education

Valid RSA certificate for Victoria

Job description

Bellarine:

Hyatt Centric Melbourne offers an exceptional event experience in the heart of the city, featuring 257 square metres of sophiscated event space when you exclusively book the entire floor, complemented by a stunning 210 square metre alfresco terrace. Ideal for business meetings, conferences, social occasions, and elegant weddings, our versatile venues provide a memorable setting in a central location.

Organization- Hyatt Centric Melbourne

Summary

Bellarine:

Hyatt Centric Melbourne offers an exceptional event experience in the heart of the city, featuring 257 square metres of sophiscated event space when you exclusively book the entire floor, complemented by a stunning 210 square metre alfresco terrace. Ideal for business meetings, conferences, social occasions, and elegant weddings, our versatile venues provide a memorable setting in a central location.

Bellerine can be configured into six distinct function rooms, accommodating a range of layouts from banquets to theatre and everything in between. Each space is thoughtfully designed to adapt seamlessly to your event requirements. Our venues support everything from intimate boardroom gatherings to cocktail receptions of up to 200 guests. Bellarine is fully accessible, with hearing loop technology available to ensure an inclusive experience for all guests.

The Role:

As the Food & Beverage Attendant, you will attend to our event clients, customers & guests attending special occasions within the hotel. You will be a part of the service team that will interact with our guests, serve food and beverages to them and ensure their event is successful and our guests feel dazzled by your customer service.

Working in a team, you will support the Events Supervisor and Assistant Director of Food & Beverage, in playing a key role in th day to day operations of the business as well as supporting the team to achieve our purpose.

We are looking for Food & Beverage professional who is curious minded, energetic, passionate, is connected to the latest and newest this sounds like you we want to hear from you! offerings in Melbourne, and someone who loves researching to find new opportunities.

Some of the responsibilities include:

• Meeting and greetings guests arriving and departing the functions / meetings
• Assist with the set-up of functions and meeting spaces while adhering to the safe manual handling practices
• Provide personalized service on a large scale operation
• Ensure the delivery of brand promise and provide exceptional guest services at all times
• Serving food and beverage to guests according to established sequence of service and procedures
• Maintain constant communication with the Kitchens team and Sales & Marketing team
  
  

About you:

• Previous restaurant or events experience in hotel environment or similar fast-paced environment
• A valid and current Responsible Service of Alcohol (RSA) certificate for Victoria
• Fantastic interpersonal, communication and time management skills
• Amazing guest service skills along with the capability of working both autonomously and as part of a team
• The ability to create a positive first impression
• The flexibility to work on a rotating roster, including weekends and public holidays
  
  

A current Victorian Responsible Service of Alcohol (RSA)

Qualifications

Hyatt Centric Melbourne

Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.

Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

You are here. Now go anywhere

Culture Statement:

We Are Team Centric!

Team Centric brings together all departments with a “got your back” attitude.

We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.

We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.

Each team member plays a vital role in fostering a sense of belonging and purpose at work.

Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fuelling our passion for what we do.

Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.

Hyatt Centric employees enjoy, but are not limited to:

• Complimentary and discounted accommodation across Hyatt Hotels worldwide
• Complimentary use of Hotel Gym & 25m Heated Pool
• Complimentary barista coffee daily
• Discounted dining in our Langlands’ Restaurant and Bar
• Investment in your career development through training, opportunities and mentor-ship
• Complimentary laundry for work related items
  
  

How To Apply

Click APPLY or contact Isabella Barisic via [e-mail] to learn more.

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt