Bell Desk Attendant

Hyatt Centric Melbourne; Melbourne; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Complimentary hotel gym access

Discount dining at Langlands

Career development programs

Staff accommodation benefits

Job summary

Hyatt Centric Melbourne is seeking a friendly Bell Desk Attendant to warmly welcome guests and assist with arrival and departure experiences. You will coordinate luggage, valet services, and guest requests, while providing local recommendations and upholding Hyatt’s service standards.

Join our central Melbourne team and contribute to memorable stays with meticulous attention to detail on a 24/7 roster, including weekends and public holidays.

Qualifications

• Full Australian driver’s license (manual/automatic) with ability to operate vehicles.
• Excellent time management and ability to multitask.
• Flexible to work a rotating 24/7 roster, including weekends/public holidays.
• Ability to build relationships and provide attentive service.
• RSA Certificate is required.
• Strong attention to detail and reliability.

Responsibilities

• Welcome and farewell guests arriving and departing the hotel.
• Note arrival/departure details; arrange luggage storage/transport.
• Safely navigate the onsite car park and valet guest vehicles.
• Handle guest inquiries and assist Front Desk and Concierge as needed.
• Move luggage and amenities to/from guestrooms efficiently.
• Be a local Melbourne expert and share knowledge of the city’s hidden gems.
• Assist in emergencies when required.

Skills

Driver's license

Time management

Flexibility

Customer service

RSA certificate

Attention to detail

Multitasking

Job description

Summary

Hyatt Centric Melbourne

Centrally located on Downie Street in Melbourne’s Central Business District, Hyatt Centric Melbourne features 277 chic guestrooms and suites, an upscale restaurant and bar, a fitness centre, and a 25-metre indoor pool—making it the perfect launchpad for exploring, Melbourne.

Langlands Restaurant & Bar on level 25 is the hotel's signature dining destination, drawing on Melbourne's food culture for a menu and drinks program suited to celebrations of every kind. The hotel is just minutes from the Docklands and Southbank precincts, close to the city's convention centres, entertainment and major sporting venues.

You are here. Now go anywhere.

Bell Desk Attendant at Hyatt Centric Melbourne

As the Bell Desk Attendant you will be responsible for promptly assisting guests arriving and departing the hotel. As an ambassador for the Hyatt Centric brand and our values, your interactions with our guests will leave them with a lasting impression.

Some of the responsibilities include:

• Welcome and farewell, all guests arriving and departing the hotel.
• Note arrival and departure details and arrange luggage assistance, storage and transportation needs.
• Safely navigate our onsite car park to valet park all guest vehicles.
• Handle guest enquires and requests, assisting Front Desk and Concierge as needed.
• Move luggage, amenities and ad-hoc items efficiently to and from the guestrooms.
• Be a local Melbourne Expert and engage with our guests sharing your knowledge on the cities hidden gems.
• Be on hand to assist in an emergency situation where required.

Qualifications

About you:

• Full Australian driver’s license with the ability to operate both manual and automatic vehicles (International driver’s license may be considered)
• Excellent time management skills with the ability to multi-task
• The flexibility to work on a rotating 24/7 roster, including weekends and public holidays
• The ability to create relationships and possess great attention to detail
• Responsible Service of Alcohol (RSA) Certificate

Culture Statement:

We Are Team Centric!

Team Centric brings together all departments with a “got your back” attitude.

We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.

We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.

Each team member plays a vital role in fostering a sense of belonging and purpose at work.

Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fueling our passion for what we do.

Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.

Hyatt Centric employees enjoy, but are not limited to;

• Complimentary and discounted accommodation at Hyatt Hotels worldwide for you and your family.
• Work attire laundering services available for your convenience
• Complimentary use of Hotel Gym & 25m Heated Pool
• Complimentary barista coffee daily
• Discounted dining in Langlands’ Restaurant and Bar
• Investment in your career development through training, opportunities and mentorship

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt