Dynamic Administration Officer - Rostering Support

leapsupportservices; Ulverstone; On-site; AUD 55,000 - 70,000; Full time

Job summary

LEAP Support Services Tasmania in Ulverstone is seeking an enthusiastic Administration Officer to support the NDIS Management team, handling front-office duties, rostering coordination, and general administration.

Reporting to the Director of Operations, you will help maintain schedules, respond to calls, and assist with process improvements while staying organised in a busy environment.

The role is a 12-month fixed-term contract with potential for ongoing work for the right candidate.

Qualifications

• Experience in administration and rostering.
• Excellent communication and organisational skills.
• Ability to handle multiple priorities in a busy environment.
• NDIS Worker Screening Check (or willing to obtain)

Responsibilities

• Reception & Operational Support - be the first point of contact for calls, emails, visitors and stakeholders, delivering professional service.
• Service Administration - provide day-to-day admin support to management and operations, adapting to changing priorities.
• Rostering Support - assist with rostering functions, including shift changes and system updates.
• Stakeholder Engagement - build positive relationships with participants, families, employees and external stakeholders.
• Service Quality, Reporting & Continuous Improvement - ensure accurate data entry and support compliance with policies and standards.
• Work Health & Safety - promote a safe working environment.

Skills

Administration

Rostering

Customer service

Communication

Organisation

Job description

At LEAP Support Services Tasmania our NDIS service means the world to our Participants which means our Team are at the core of everything we stand for.

This role is offered as a 12-month fixed-term contract, with the possibility of an ongoing position for the right candidate, subject to business needs.

We are looking for an enthusiastic, assertive, person-centric Administration Officerto join our fabulous Ulverstone-based NDIS Management team. This role is the backbone of our front office and a vital resource in supporting the business’ rostering team. Reporting to the Director of Operations ensures this role is constantly engaged in the progressive nature of our business, assisting in process improvements, coordination of all administrative demands while also assisting with the day-to-day rostering ‘juggles’.

About the Role

This is a varied and rewarding position which sees our Administration Officer play an important role in keeping our team organised and our day-to-day operations running smoothly.

Your responsibilities will include:

• Reception & Operational Support - Act as the first point of contact for incoming calls, emails, visitors, and stakeholder enquiries, providing welcoming, professional and responsive customer service.
• Service Administration - Provide day-to-day administrative support across Management team and operational and service delivery areas, responding swiftly to changing priorities while offering practical solutions.
• Rostering Support - Provide support with rostering functions, including shift changes, communication, and system updates as directed.
• Stakeholder Engagement - Build positive and professional relationships with participants, families, employees, and external stakeholders.
• Service Quality, Reporting & Continuous Improvement - Ensure accurate and timely data entry within organisational systems. Support compliance with organisational policies, procedures, NDIS Practice Standards, and legislative requirements.
• Work Health & Safety (WHS) - Promote and maintain a safe working environment.

We are looking for someone who is:

• Dynamic, proactive and highly organised.
• A confident communicator who enjoys working with people.
• Able to manage multiple priorities in a busy environment.
• Calm and solution-focused when unexpected changes arise.
• Detail-oriented and reliable.
• Comfortable working with rosters, schedules and administrative systems.
• A team player who is willing to jump in and help wherever needed.
• With previous administration and rostering experience and the right attitude and willingness to learn.

And an individual with:

• NDIS Worker Screening Check (or willing to obtain)
• WWVP Card (or willing to obtain)
• Proof of right to work in Australia (if required)
• Former SCHADS experience is highly desirable but not essential

This is a great opportunity to join a supportive team in a role where your organisation, communication and problem-solving skills will be valued.

If you enjoy a role that is busy, varied and people-focused, and you're someone who can keep things moving even when plans change, we'd love to hear from you.