DVA Administration

CareVicinity Pty Ltd; Brisbane; In loco; AUD 54.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly team socials

Birthday leave

Modern office in Bowen Hills

Descrizione del lavoro

CareVicinity Pty Ltd in Brisbane is seeking a detail-focused DVA Administrator to ensure every service is compliant and records are accurate for veterans using our platform.

You'll work with the coordination team in a hands-on role, handling inbound/outbound enquiries, documenting service plans, and maintaining clean client records to support seamless veteran journeys. This key role offers a modern Bowen Hills office, monthly socials, and birthday leave.

Mansioni

• Taking inbound and outbound enquiries with professionalism and care every day
• Ensuring all DVA service plans are accurate, current, and aligned with active service periods
• Keeping records clean and reliable and maintaining client records within the CareVicinity platform
• Managing service setup documentation and required DVA forms
• Strengthening the team by coordinating with scheduling, service updates, and shift approvals
• Contributing ideas and energy to continuously refine our DVA workflows and admin systems

Descrizione del lavoro

At CareVicinity, we believe the people behind the scenes are just as important as the care delivered at the door.We'rea fast-growing platform reshaping how care is coordinated across Australia and our heart has always been with the veterans we serve through the Department of Veterans' Affairs (DVA) Home Support Program.

We'renot just filling a role.We'relooking for someone who takes pride in getting things right, who finds satisfaction in order and accuracy, and who genuinely cares about the people their work impacts. If that sounds like you, keep reading.

About the Role

As our DVA Administrator,you'llbe the backbone of our DVAoperations ensuringevery service is compliant, every record isaccurate, and every veteran's journey through our platform is seamless.

You'llwork closely with our coordination team, playing a hands-on role in keeping things running smoothly. This is a role where your attention to detail directly translates into better outcomes for veterans, and where your initiative can genuinely shape how we do things.

What You'll BeDoing..

This is a busy, phone-first role. On any given dayyou'llbe:

• Takinginbound and outbound enquiries with professionalism and care every day
• Ensuringall DVA service plans areaccurate, current, and aligned with active service periods
• Keepingrecords clean and reliable process andmaintainclient records within the CareVicinity platform
• Managingservice setup documentation andrequiredDVA forms
• Strengtheningthe teambycoordination with scheduling, service updates, and shift approvals
• Contributingideasand energy to continuously refine our DVA workflows and admin systems

You’reOur Kind of Person If you…

• Take genuine pride in accuracy and doing things right the first time
• Thrive when juggling multiple tasks and love the feeling of a well-organized workday
• Pick up new platforms quickly and get excited (not anxious) about tech-enabled environments
• Approach problems with a "let's fix it" mindset rather than waiting to be told what to do
• Feel a sense of purpose knowing your work supports Australian veterans every single day

What's In ItForYou

• $60K per annum,exclusive of superannuation
• We'resmall enough that when you stand out, everyone notices, and as CareVicinity grows, so will your career.
• Monthly team socialswhere you canfinish early, connect with your crew, andrecharge
• Birthday leave because your day deserves toactually feellike your day
• Modern office in Bowen Hills, Brisbane, easy access to public transport and everything the inner city has to offer
• High-impactwork notjust a job, but a chance to be part of something genuinely transforming care in Australia