Provider Growth & Onboarding Specialist

CareVicinity Pty Ltd; Brisbane; Hybrid; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Fitness Passport

Birthday leave

Job summary

CareVicinity is a fast-growing start-up platform connecting care workers with people who need support. As a Provider Success Officer at CareVicinity, you'll lead the end-to-end sales journey, conduct outbound calls, and guide workers through onboarding while providing platform support to ensure a seamless experience.

The role is high-volume and phone-led, with hybrid working and a base salary of 70K plus super and incentives up to 15K.

Qualifications

• Experience in call centres or high-volume sales environments.
• Ability to meet targets and KPIs.
• Excellent communication and objection handling abilities.

Responsibilities

• Own end-to-end sales journey from enquiry to onboarding and activation.
• Conduct high-volume outbound outreach to demonstrate value.
• Equip workers to navigate the platform and apply for jobs.
• Provide first-line platform support via phone, email, and chat.
• Re-engage inactive providers to improve platform adoption and retention.
• Coordinate onboarding with Client Success, Compliance and Accounts teams.

Skills

High-volume sales

Outbound calling

CRM usage

Customer service

Problem solving

Tools

CRM software

Ticketing systems

Microsoft 365

Job description

CareVicinity is a fast-growing start-up platform connecting care workers with people who need support. As we continue to grow, we're investing in AI-powered tools and automation that support our frontline teams by reducing administrative tasks and streamlining day-to-day workflows. Our technology is designed to make work easier, so you can spend more time doing what you do best: deliver exceptional service.

As a Provider Success Officer at CareVicinity, you'll play a key role in growing our marketplace by identifying, engaging and converting care workers into active platform users. Through consultative sales conversations, you'll demonstrate the value of CareVicinity, guide providers through onboarding, and help them build a sustainable pipeline of work. You'll also provide technical support as needed, guiding and supporting users through the platform, resolving blockers and answering inbound queries. The role is high-volume and phone-led (80+ calls/day) to hit conversion KPI’s.

This Role Is Built for You If You've Worked In…

Sales, call centres, telecommunications, or any high-volume customer engagement environments. If you've thrived in a high-volume sales environment, enjoy building relationships, and love hitting targets while helping people find the right solution, you're exactly who we're after.

What You’ll Do:

• Own the end-to-end sales journey from enquiry through to onboarding and activation.
• Conduct high-volume outbound phone outreach (80+ calls/day) using consultative selling techniques to demonstrate the value of CareVicinity.
• Equip workers with the knowledge and confidence to independently navigate the platform, search for and apply for jobs, lodge shifts, and manage their ongoing activity.
• Provide prompt, first-line platform support and resolve platform enquiries via phone, email and chat.
• Re-engage inactive providers and identify opportunities to increase platform adoption and retention.
• Liaise with Client Success, Compliance and Accounts teams to coordinate onboarding, resolve operational issues and deliver a seamless provider experience.
• Maintain accurate provider records, interactions and onboarding progress within company systems.
• Identify opportunities to improve worker conversion, engagement, platform adoption, retention and overall provider satisfaction.

You’re Our Kind of Person If You…

• Have worked in a call centre or similar high-volume sales role
• Previous outbound sales experience is highly regarded.
• Enjoy working towards targets and KPIs.
• Can confidently handle objections and influence outcomes.
• Are ambitious and driven to achieve outstanding results and continuously improve.
• Have strong problem-solving abilities, applying sound judgement and critical thinking to navigate complex, sensitive, or evolving situations
• Pick up new systems and technology quickly we'll train you on our platform, but tech confidence helps (Experience in using CRM’s, ticketing systems and Microsoft 365 is desired)
• Are ready to step beyond the call centre and into a role with real ownership, variety, and a genuine career path ahead of you

What’s in it for you?

• $70K base + super + performance incentives of up to $15K.
• Hybrid working – 3 days in the office, with flexibility to work from home after probation.
• Real career growth – we’re growing quickly, and there’s plenty of opportunity to grow with us.
• Fitness Passport – subsidised access to hundreds of gyms, pools and fitness centres across Australia.
• Mental health & wellbeing support and resources.
• Monthly team socials with an early finish to connect and celebrate.
• Birthday leave – take the day to celebrate you.
• Modern Bowen Hills office with easy access to public transport and everything the inner city has to offer.

Send through your CV and a short cover letter telling us a little about yourself and why you’re interested in the role.

You’ll need full Australian working rights and a current police check, or be willing to obtain one.

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