Duty Manager - Novotel Sydney City Centre

Accorhotel; Sydney; On-site; AUD 39,000 - 52,000; Part time

Job summary

Accor's Novotel Sydney City Centre is seeking a Part Time Duty Manager to lead the Front Office team, ensuring smooth operations and exceptional guest service.

You will supervise staff, assist with check-in/check-out, handle guest issues, and coordinate emergencies on a rotating roster including mornings, evenings, and overnight shifts.

Qualifications

• Experience in hotel Front Office operations.
• Strong leadership and guest service focus.
• Proven ability to manage fast-paced environments.

Responsibilities

• Oversee day-to-day Front Office operations.
• Lead and motivate team members to deliver service excellence.
• Ensure smooth hotel operations in absence of senior leaders.
• Handle guest complaints and resolve issues promptly.
• Assist with check-in/check-out and guest inquiries.
• Coordinate emergencies and safety procedures.

Skills

Opera/Opera Cloud

Leadership

Customer service

Communication skills

Shift flexibility

First Aid CPR

Alcohol accreditation

Tools

Outlook

MS Office

Job description

Located in the heart of Sydney City Novotel Sydney City Centre is looking for a dynamic and experienced Front Office expert to join the team as a Part Time Duty Manager. If you are a Duty Manager or a Front Office Supervisor looking for a change of pace or looking for their next step this is the role for you.

Who Are We?

Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We're so much more than hotels - we're creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

Job Description

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations & Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests
• Respond to and coordinate emergency situations.

Qualifications

Your Skills and experience include:

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Clear and confident communication skills - both written and verbal
• Availability to work on a rotating roster including morning, evening and overnight shifts
• Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate

Additional Information

What's in it for you?

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note, you will require full working rights in Australia to be eligible for this position.

Duty Manager - Novotel Sydney City Centre 2000, NSW, AU