Duty Manager: Lead Store Ops & Customer Service

ALDI; Melbourne; On-site; AUD 88,166,000 - 90,922,000; Full time

Benefits offered by this job

Hourly rate $35.48 + shift allowances

35-hour week contract

Parental leave & other leave options

Health insurance & wellbeing benefits

Employee Assistance Program

Job summary

ALDI Melbourne is seeking a Duty Manager to lead from the front, open and close the store, supervise shifts, and support a high-performing team. You’ll guide staff, handle customer inquiries and work with the store management team to keep operations smooth.

You’ll train teammates, keep shelves stocked, and maintain safety while delivering excellent service at the registers. The role offers extensive training, internal career growth, and a supportive work environment.

Qualifications

• Demonstrated leadership capabilities.
• Clear and constructive feedback to teams.
• Ability to manage workloads in high-pressure periods.

Responsibilities

• Open and close the store and supervise shifts.
• Lead and train team members.
• Provide excellent customer service at registers.

Skills

Leadership

Communication

Teamwork

Initiative

Customer service

Safety awareness

Job description

ALDI Melbourne is seeking a Duty Manager to lead from the front, open and close the store, supervise shifts, and support a high-performing team. You’ll guide staff, handle customer inquiries and work with the store management team to keep operations smooth.

You’ll train teammates, keep shelves stocked, and maintain safety while delivering excellent service at the registers. The role offers extensive training, internal career growth, and a supportive work environment.