Shift Leader: Store Operations & Customer Service

ALDI Stores; City of Melbourne; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Parental leave

Wellbeing program

Health insurance

Employee assistance program

Free physiotherapy

Job summary

ALDI Stores in Melbourne is seeking a Duty Manager to lead store operations, supervise shifts, and drive outstanding customer service. You will open and close the store, guide the team, and ensure a smooth shift.

Reporting to store management, you will train new staff, monitor performance, and foster a safety‑conscious environment while keeping shelves well stocked and customers satisfied. A focus on leadership development and internal career progression is emphasized.

Qualifications

• Demonstrate initiative to improve work quality and efficiency.
• Communicate effectively with colleagues at all levels – teamwork is key.
• Exhibit professionalism, fairness, and responsibility in every conversation.
• Manage workload effectively, even when things heat up.
• Lead by example, promoting a positive team spirit.
• Deliver consistently polite and courteous customer service.

Responsibilities

• Open and close the store and supervise shifts.
• Provide clear, constructive feedback to the team.
• Assist in training and onboarding team members.
• Serve customers at registers with a smile.
• Keep shelves stocked so customer favourites are easy to find.
• Maintain watch for incidents or hazards to keep everyone safe.

Skills

Leadership

Communication

Teamwork

Time management

Customer service

Professionalism

Job description

ALDI Stores in Melbourne is seeking a Duty Manager to lead store operations, supervise shifts, and drive outstanding customer service. You will open and close the store, guide the team, and ensure a smooth shift.

Reporting to store management, you will train new staff, monitor performance, and foster a safety‑conscious environment while keeping shelves well stocked and customers satisfied. A focus on leadership development and internal career progression is emphasized.