Duty Manager Intercity

NSW Public Service Commission; Moss Vale; On-site; AUD 81,000 - 100,000; Full time

Job summary

Sydney Trains in Moss Vale is seeking a Duty Manager Intercity to lead the day-to-day operations of Moss Vale Station, manage frontline teams, and oversee performance and presentation. You will play a key role in safe and efficient train running while delivering customer-focused service.

The role requires strong leadership, communication, and problem-solving in a fast-paced rail environment, with a rotating shift roster including weekends and holidays.

Qualifications

• Experience leading teams in customer-facing operational environments.
• Strong communication and calm decision-making under pressure.
• Ability to coach and develop others and deliver results in dynamic environments.

Responsibilities

• Work as part of the Intercity operational station duty manager team to deliver safe, reliable and customer-focused station operations.
• Lead Moss Vale Station day-to-day operations, manage frontline teams, oversee performance and presentation, and support safe train running.
• Respond to operational challenges and balance safety, people leadership, and priorities to deliver positive outcomes for customers and community.
• Rotate on a shift roster including weekends, afternoons, nights and public holidays.

Skills

Leadership

Communication

Coaching

Job description

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Duty Manager Intercity

Organisation/Entity: Sydney Trains

Job category: Rail Operations

Job location: Moss Vale, NSW, AU, 2577

Job reference number: 111092

Employment type: Permanent Full-Time

Salary range: $90456.0-$90456.0

You’re a proactive leader who knows that significant growth starts with small positive steps every day.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Work as part of the Intercity operational station duty manager team to deliver safe, reliable and customer-focused station operations, ensuring exceptional service for customers and a safe environment for employees.

This role will see you lead the day-to-day operations of Moss Vale Station, manage and develop frontline teams, oversee station performance and presentation, support safe and efficient train running, and respond to operational challenges. You'll have the opportunity to strengthen your leadership capability, broaden your operational expertise and build a rewarding career across one of Australia's largest transport networks.

You will lead service excellence in a fast-paced, customer-focused rail environment, balancing safety, people leadership and competing priorities to deliver positive outcomes for customers and the community. Working on a rotating shift roster which includes weekends, afternoons, nights and as well as public holidays. You may have the opportunity to work additional hours at short notice with the potential for overtime.

A Talent Pool will be created for current and future temporary and permanent, full-time positions at the Moss Vale Station the next 18-month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks.

Your leadership, resilience and problem-solving capabilities, gained in customer-facing operational environments, will see you thrive in a role where no two days are the same. You'll bring the ability to balance safety, customer service and competing priorities while leading a close-knit team to deliver reliable and efficient station operations. You're recognised for your strong communication skills, calm decision-making under pressure and ability to coach and develop others, with experience leading teams and delivering results in dynamic environments.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

This is an in-person, on-site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.