Duty Manager Intercity

Sydney Trains; Barrengarry; On-site; AUD 77,000 - 104,000; Full time

Job summary

Sydney Trains Moss Vale Station is seeking a proactive Intercity Operational Station Duty Manager to lead safe, reliable, customer-focused station operations and foster a positive environment for staff.

You will oversee day-to-day station operations, manage frontline teams, monitor performance and presentation, and respond to operational challenges, building leadership capability within one of Australia’s largest transport networks.

Qualifications

• Proven leadership in customer-facing operational environments.
• Strong communication skills with calm decision-making under pressure.
• Ability to coach and develop others while delivering results in dynamic settings.

Responsibilities

• Lead day-to-day operations of Moss Vale Station within the Intercity operational team.
• Manage frontline staff, oversee station performance and presentation.
• Support safe and efficient train running and respond to operational challenges.
• Drive service excellence in a fast-paced rail environment while balancing safety and staff welfare.
• Work a rotating shift roster including weekends, afternoons, nights and public holidays.

Skills

Leadership

Communication

Decision-making

Coaching

Job description

Organisation/Entity: Sydney Trains

Job category: Rail Operations

Job location: Moss Vale, NSW, AU, 2577

Job reference number: 111092

Employment type: Permanent Full-Time

Salary range: $90456.0-$90456.0

You're a proactive leader who knows that significant growth starts with small positive steps every day.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Work as part of the Intercity operational station duty manager team to deliver safe, reliable and customer-focused station operations, ensuring exceptional service for customers and a safe environment for employees.

This role will see you lead the day-to-day operations of Moss Vale Station, manage and develop frontline teams, oversee station performance and presentation, support safe and efficient train running, and respond to operational challenges. You'll have the opportunity to strengthen your leadership capability, broaden your operational expertise and build a rewarding career across one of Australia's largest transport networks.

You will lead service excellence in a fast-paced, customer-focused rail environment, balancing safety, people leadership and competing priorities to deliver positive outcomes for customers and the community. Working on a rotating shift roster which includes weekends, afternoons, nights and as well as public holidays. You may have the opportunity to work additional hours at short notice with the potential for overtime.

A Talent Pool will be created for current and future temporary and permanent, full-time positions at the Moss Vale Station the next 18-month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and information pack.

About You

Your leadership, resilience and problem-solving capabilities, gained in customer-facing operational environments, will see you thrive in a role where no two days are the same. You'll bring the ability to balance safety, customer service and competing priorities while leading a close-knit team to deliver reliable and efficient station operations. You're recognised for your strong communication skills, calm decision-making under pressure and ability to coach and develop others, with experience leading teams and delivering results in dynamic environments.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Applications close 11:59 PM 20 September 2026

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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