Trainee Train Guard, 2027 Talent Pool

Sydney Trains; Sydney; On-site; AUD 37,000 - 45,000; Full time

Job summary

Sydney Trains in Haymarket, NSW is recruiting Trainee Train Guards. You’ll undergo comprehensive training to master all aspects of the Train Guard role, from assisting passengers to ensuring onboard safety and dispatch duties.

As a Train Guard, you’ll act as an ambassador for Sydney Trains, handling safety issues, delivering public announcements, and providing outstanding customer service. Training may require early mornings, evenings, weekends and public holidays to support our 24/7 operations.

Qualifications

• You have the communications skills to connect with a variety of people from diverse backgrounds, ensuring sensitivity to their needs and delivering clear and precise instructions
• You thrive at working towards a common goal in a team environment by fostering open communications with the team and other stakeholders
• You're proactive and can work with minimal direction, offering support to passengers and promptly addressing issues when they arise
• You’re resilient and can adapt to be able to manage critical situations in a fast-paced and changing environment
• You prioritise safety is fundamental to your work ethic, ensuring the protection of passengers, team members, and yourself through strict adherence to safety procedures

Responsibilities

• Assisting passengers and ensuring safety during boarding and alighting
• Dispatching trains and maintaining onboard security
• Managing safety issues and overseeing smooth train operations
• Providing public announcements and delivering excellent customer service

Skills

Communication skills

Team collaboration

Proactive problem solving

Safety awareness

Adaptability

Job description

Organisation/Entity: Sydney Trains

Job category: Rail Safety Permanent

Job location: Haymarket, NSW, AU, 2000

Job reference number: 111166

Employment type: Permanent Full-Time

Salary range: $1604.35-$1604.35

You care about creating a seamless experience connecting with communities and teams, no matter where you are in NSW.

Every day will be different and you’ll thrive in the fast-paced environment that will see you embedded in our frontline, connecting with millions of people from across NSW.

In this role, you'll:

To set you up for success as a qualified Train Guard, we are now recruiting for Trainee Train Guards. During the Training program, you'll undergo comprehensive training to master all aspects of the Train Guard role. From assisting passengers and ensuring their safety during boarding and alighting to dispatching trains and maintaining onboard security, you'll be equipped with the skills needed to excel in this dynamic position.

As a Train Guard, you'll play a vital role as an ambassador for Sydney Trains, ensuring the safety and satisfaction of the thousands of passengers who rely on our services daily. Your responsibilities will include managing safety issues, overseeing smooth train operations, providing public announcements and delivering excellent customer service.

While the road to becoming a Train Guard is fulfilling, it requires dedication and flexibility. You'll be expected to adhere to, in-person and on the train training schedule at, which may involve early mornings, evenings, weekends, and public holidays. Your commitment is crucial to supporting Sydney Trains' 24/7 operational business.

More information

• Role Description (PDF)
• Day in the life video
• Trainee Train Guard candidate information pack

It’s important that you review these materials before commencing your application, as you will be assessed on your understanding of the role based on the above materials throughout the recruitment process.

Suitable candidates may be placed into a talent pool for future opportunities which is valid for up to 18 months. Placement into a talent pool does not guarantee an offer of employment, however, candidates may be considered for future vacancies as they become available during their eligibility period.

About You

• You have the communications skills to connect with a variety of people from diverse backgrounds, ensuring sensitivity to their needs and delivering clear and precise instructions
• You thrive at working towards a common goal in a team environment by fostering open communications with the team and other stakeholders.
• You're proactive and can work with minimal direction, offering support to passengers and promptly addressing issues when they arise.
• You’re resilient and can adapt to be able to manage critical situations in a fast-paced and changing environment.
• You prioritise safety is fundamental to your work ethic, ensuring the protection of passengers, team members, and yourself through strict adherence to safety procedures
• Your previous background in a safety-focused customer service and/or operational environment is highly desirable.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Applications close 11:59 PM 13 September 2026.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.