Duty Manager/ Hotel All Rounder

RI Group Victoria; Geelong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts across EVT Hotels &amp

All EVT employee benefits and perks

Career development opportunities

Job summary

Rydges Geelong is seeking a Duty Manager / All‑Rounder for a full‑time salaried role. You will oversee daily hotel operations, lead Front Office and Guest Services teams, and ensure exceptional guest experiences across all touchpoints.

Join a dynamic team with opportunities for career progression within EVT and access to EVT employee benefits and perks. A rotating roster including evenings and weekends is required.

Qualifications

• Experience in hotel supervisory or duty management.
• Strong knowledge of Front Office and F&B operations.
• Exceptional customer service and communication skills.
• Willingness to lead by example and solve problems.
• Flexibility to work a rotating roster, including evenings and weekends.

Responsibilities

• Oversee daily hotel operations during shifts.
• Lead Front Office and Guest Services teams.
• Deliver guest experiences and handle enquiries.
• Assist with check-ins, check-outs and reservations.
• Support F&B service across restaurant, bar, events.
• Ensure standards and safety requirements are met.
• Handle reporting, cash management and admin.
• Train, coach and develop staff.
• Serve as contact for guests and team outside hours.

Skills

Front Office operations

Guest Services

Food & Beverage operations

Leadership

Customer service

Job description

Rydges Geelong | Full-Time Salary Position

Rydges Geelong is seeking an enthusiastic and motivated Duty Manager / Hotel All‑Rounder to join our team in a full‑time salaried role. This is an exciting opportunity for someone who thrives in a fast‑paced environment and is passionate about customer service, team leadership, and operational excellence.

About the Role

As a Duty Manager / All‑Rounder, you will play a key role in the day‑to‑day operation of the hotel, ensuring our guests receive outstanding service across all touchpoints. No two days are the same, with responsibilities spanning Front Office, Guest Services, and Food & Beverage operations.

Key Responsibilities

• Oversee the daily operation of the hotel during your shift
• Lead and support Front Office and Guest Services teams
• Deliver exceptional guest experiences and resolve guest enquiries professionally
• Assist with check‑ins, check‑outs, reservations, and guest requests
• Support Food & Beverage operations, including restaurant, bar, conference and event service
• Ensure hotel standards, procedures, and safety requirements are maintained
• Handle shift reporting, cash management, and operational administration
• Assist with staff training, coaching, and development
• Act as the key point of contact for guests and team members outside standard management hours

About You

To be successful in this role, you will have:

• Previous experience in a hotel supervisory or duty management role
• Strong knowledge of Front Office and Food & Beverage operations
• Exceptional customer service and communication skills
• A positive, hands‑on approach and willingness to lead by example
• Excellent organisational and problem‑solving abilities
• Flexibility to work a rotating roster, including evenings, weekends, and public holidays
• A passion for hospitality and creating memorable guest experiences

What’s in it for You?

In addition to joining a fantastic team at one of Geelong’s leading hotels, you’ll enjoy:

• Competitive full‑time salary package
• Career development and progression opportunities within EVT
• Access to all EVT employee benefits and perks
• Staff discounts across EVT Hotels & Resorts
• Discounts on accommodation, entertainment, cinema, and hospitality venues
• A supportive and inclusive team culture
• Opportunities to work across a diverse and growing hospitality group

Join the Team

If you’re looking for a rewarding career in hospitality and want to be part of a team that delivers genuine service with passion and personality, we’d love to hear from you.