Senior Duty Manager — People & Venue Ops Lead

Eastlake Football Club; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Five weeks annual leave

Meal allowance

Free parking

Job summary

Eastlake Football Club in Canberra is seeking a Full time Duty Manager to oversee the day-to-day operations of the Kingston venue. You will lead a team, maintain service standards and coordinate across venues to meet operational needs.

The role requires demonstrated staff management experience in customer service, with a focus on professionalism, policy adherence and effective shift leadership. A rotating day/night roster is expected, with opportunities for formal qualifications and a supportive

Qualifications

• Minimum 2–3 years experience in a customer service environment and managing teams.
• Proven staff management experience in a customer service environment.
• Ability to work across multiple venues and rotating roster.
• Understanding of licensed club industry (desirable).

Responsibilities

• Manage day-to-day operations of the venue.
• Lead by example and ensure professionalism in all interactions with stakeholders.
• Address nonperformance issues and guide staff to follow policies and procedures.
• Oversee shift reporting and end-of-month procedures (EOM).
• Coordinate across venues to meet operational requirements.

Skills

Team management

Customer service

Leadership

Staff training

Policy compliance

Job description

Eastlake Football Club in Canberra is seeking a Full time Duty Manager to oversee the day-to-day operations of the Kingston venue. You will lead a team, maintain service standards and coordinate across venues to meet operational needs.

The role requires demonstrated staff management experience in customer service, with a focus on professionalism, policy adherence and effective shift leadership. A rotating day/night roster is expected, with opportunities for formal qualifications and a supportive