Duty Manager: Gaming, TAB & Food & Beverage Ops

Starpro Pty Ltd; Marian; On-site; AUD 78,000 - 80,000; Full time

Job summary

Railway Hotel Marian is seeking a hands-on Duty Manager – Gaming, TAB and Food & Beverage Operations to join our busy hotel on a full-time basis.

Reporting to the Venue Manager, you will manage shifts across gaming, TAB, bar and dining, lead staff, ensure compliance and deliver outstanding customer service in a fast-paced environment. RSA is required; licences for Gaming/TAB desirable.

Qualifications

• At least two years’ hospitality management or senior supervisory experience.
• Experience supervising staff in a fast-paced hospitality environment.
• Operational knowledge of gaming, TAB and food & beverage service.
• Strong customer-service skills and the ability to resolve issues professionally.
• Ability to allocate work, provide staff direction and maintain service standards during busy trading periods.
• Sound understanding of liquor, gaming and workplace health and safety compliance requirements.
• Experience monitoring labour, stock and operational performance.
• Strong communication, leadership and problem-solving skills.
• A positive, reliable and hands-on approach.
• Current RSA certification is required; gaming and TAB licences desirable.

Responsibilities

• Managing allocated shifts and supervising day-to-day operations across gaming, TAB, bar and dining areas;
• Allocating staff across operational areas, providing clear shift direction and monitoring staff performance;
• Leading and supervising front-of-house and back-of-house team members during shifts;
• Assisting with recruitment, induction, training and ongoing development of team members;
• Addressing routine staff performance and conduct matters, escalating more complex issues to the Venue Manager;
• Maintaining high standards of customer service and promptly responding to feedback and incidents;
• Ensuring compliance with liquor licensing, gaming, TAB, WHS and other regulations;
• Monitoring stock levels, labour and cost-control processes;
• Monitoring shift-level sales and budget-related activities;
• Completing shift handovers and incident reports;
• Working flexible hours, including weekends, evenings and public holidays.

Skills

Hospitality management

Staff supervision

Gaming & TAB knowledge

Customer service

Communication

Leadership

Problem-solving

RSA certification

Liquor & WHS compliance

Labour & stock monitoring

Job description

Railway Hotel Marian is seeking a hands-on Duty Manager – Gaming, TAB and Food & Beverage Operations to join our busy hotel on a full-time basis.

Reporting to the Venue Manager, you will manage shifts across gaming, TAB, bar and dining, lead staff, ensure compliance and deliver outstanding customer service in a fast-paced environment. RSA is required; licences for Gaming/TAB desirable.