Gaming / Duty Manager
Matthews Hospitality Group
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Job summary
The Salisbury Hotel in Salisbury, SA, is seeking a full-time Duty Manager with strong gaming experience to lead our gaming operations while supporting the wider venue team.
You will supervise the gaming room, ensure SA compliance with gaming and liquor regulations, deliver outstanding guest service, and contribute to a safe, welcoming environment across bar, bistro and floor.
Qualifications
- Previous gaming experience (essential)
- Experience supervising or leading shifts in hospitality
- Strong knowledge of SA gaming and liquor compliance requirements
- Excellent communication and problem-solving skills
- Ability to remain calm and organised during busy periods
- A friendly, professional approach to guest service
Responsibilities
- Supervising and supporting the gaming room and gaming attendants
- Delivering exceptional service to gaming patrons
- Ensuring compliance with gaming, liquor and venue procedures
- Managing cash handling, payouts and gaming machine operations
- Supporting the team across bar, bistro and floor operations when required
- Maintaining a safe, professional and welcoming environment for guests and staff
Skills
Job description
The Salisbury Hotel in Salisbury, SA, is seeking a full-time Duty Manager with strong gaming experience to lead our gaming operations while supporting the wider venue team. If you thrive in a fast-paced hospitality environment and take pride in delivering exceptional customer service and compliance standards, we would love to hear from you.
As part of Matthews Hospitality, you’ll join a proudly South Australian, family-owned group known for developing great people and creating welcoming venues our communities love.
- Be part of a supportive and energetic team
- Opportunities for career progression across multiple SA venues
- A workplace built on respect, teamwork and professional standards
As Duty Manager, you will play a key role in ensuring our gaming room operates smoothly and responsibly, in line with SA gaming regulations, while supporting broader venue operations.
Your responsibilities will include:
- Supervising and supporting the gaming room and gaming attendants
- Delivering exceptional service to gaming patrons
- Ensuring compliance with gaming, liquor and venue procedures
- Managing cash handling, payouts and gaming machine operations
- Supporting the team across bar, bistro and floor operations when required
- Maintaining a safe, professional and welcoming environment for guests and staff
You are a confident hospitality professional who understands the importance of customer relationships, compliance and leadership on shift.
You will bring:
- Previous gaming experience (essential)
- Experience supervising or leading shifts in hospitality
- Strong knowledge of SA gaming and liquor compliance requirements
- Excellent communication and problem-solving skills
- Ability to remain calm and organised during busy periods
- A friendly, professional approach to guest service
- Responsible Service of Alcohol (RSA)
- Responsible Person Badge (RP Badge) or willingness to obtain
- Basic and Advanced Gaming Certificates
- Availability to work nights and weekends
- TAB experience
- Previous Duty Manager experience
Salisbury Hotel, Salisbury SA
52 Commercial Road, Salisbury 5108
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