Guest Experience Lead – Theme Park Hospitality

Village Roadshow Limited; Gold Coast City; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Unlimited theme park access

Family passes

Discounts on food and retail

Exclusive employee app deals

Team celebrations and awards

Health and wellbeing support

In-house training and development

Job summary

Sea World Resort on the Gold Coast seeks a Guest Service Agent to deliver outstanding hospitality at check-in/out and guest guidance. You’ll be at the heart of guest experiences, ensuring smooth arrivals, helpful local tips, and friendly service throughout their stay.

Join Village Roadshow Theme Parks for a dynamic, on-site role with competitive hourly rates across weekdays and weekends, plus growth opportunities and staff perks.

Qualifications

• Passion for people in a social environment.
• Ability to work as part of a vibrant hospitality team.
• Willingness to work weekends and evenings.

Responsibilities

• Greet guests and check them in/out with warmth and efficiency.
• Assist guests with luggage, local tips and questions.
• Maintain daily arrivals and internal reports.
• Handle cash transactions accurately and securely.

Skills

Passion for people

Teamwork

Hospitality

Flexible availability

Opera PM experience

Tools

Opera Property Management System

Job description

Sea World Resort on the Gold Coast seeks a Guest Service Agent to deliver outstanding hospitality at check-in/out and guest guidance. You’ll be at the heart of guest experiences, ensuring smooth arrivals, helpful local tips, and friendly service throughout their stay.

Join Village Roadshow Theme Parks for a dynamic, on-site role with competitive hourly rates across weekdays and weekends, plus growth opportunities and staff perks.