Duty Manager

RAC WA; Yeagarup; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Managers’ accommodation included

Police check covered by RAC

Employee benefits and discounts

Development opportunities

Supportive team

Job summary

RAC Karri Valley Resort seeks a Duty Manager to oversee afternoon and evening operations, ensuring exceptional guest service and a safe environment. On-site accommodation is provided as part of the remuneration package, with the role reporting to the Assistant Resort Manager.

The ideal candidate will have senior hotel/resort management experience, strong customer service, and the ability to manage after-hours operations and emergencies.

Qualifications

• Senior First Aid certification is required.
• Driver’s Licence is required.
• RSA certification is required.
• Approved Manager’s Licence is desirable or willing to obtain.
• Relevant tertiary qualifications in Tourism/Hospitality are an advantage.

Responsibilities

• Oversee resort operations during afternoon and evening shifts.
• Provide visible, hands-on presence across departments.
• Ensure standards across accommodation, grounds, activities, F&B, cleanliness and service.
• Support guest arrivals/departures and coach groups.
• Respond to inquiries and complaints with effective service recovery.
• Ensure compliance with liquor licensing, WHS and regulations.
• Manage after-hours phone and on-call emergencies.
• Complete nightly closures and handovers for shift continuity.

Skills

Leadership

Guest service

Operational oversight

Communication

Education

Senior First Aid

Driver's Licence

RSA

Approved Manager’s Licence

Job description

RAC Karri Valley Resort is located in the beautiful Southwest region of WA, approximately 3.5 hours’ drive from Perth and just a short drive from Pemberton town centre.

Reporting to the Assistant Resort Manager, we are currently seeking a Duty Manager to join us on a full-time basis and play a key role in overseeing the Resort’s afternoon and evening operations, ensuring exceptional guest service and a safe, welcoming environment for our guests.

This role would be ideal for a local resident or individuals looking to relocate from Perth - on-site accommodation is provided as part of the remuneration package, allowing the right candidate to live and work on-site.

Join our close-knit team in this exciting role and work with hospitality professionals from around the world to offer an unforgettable guest stay experience to our visitors.

What will you be doing?

As Duty Manager at RAC Karri Valley Resort, you’ll be the senior operational representative on site during afternoon and evening shifts. With a hands-on approach, you’ll oversee Resort operations, support our teams and ensure our guests receive a high level of service throughout their stay.

Your day-to-day impact

• Oversee the smooth running of Resort operations during afternoon and evening shifts, resolving operational issues as they arise.

• Provide a visible, hands-on presence across Resort departments and support teams during peak periods.

• Ensure high standards across accommodation, grounds, activities, food and beverage, cleanliness and customer service.

• Support guest arrivals and departures, including check-ins, check-outs and coach group arrivals.

• Respond to guest enquiries and complaints, providing effective service recovery and escalating issues where required.

• Ensure compliance with liquor licensing, WHS and other relevant regulations.

• Manage the after-hours phone and call-outs, assisting with emergencies in line with RAC procedures.

• Complete nightly venue closures and provide clear overnight reports and handovers to ensure continuity between shifts.

What you’ll bring to the team

• Previous experience in a hotel, resort, park or motel management environment, ideally in a regional or remote setting.

• Exceptional customer service skills and a genuine passion for creating positive guest experiences.

• Strong knowledge of operational, safety and regulatory requirements within a Resort or hospitality environment.

• A calm, professional and decisive approach when managing operational issues or emergencies.

• Excellent communication and relationship-building skills.

• Ability to work independently and confidently as the senior operational representative on site during evenings and after hours.

• A hands-on approach, with the flexibility to work across all areas of the Resort when required.

• Must have: Senior First Aid Certificate, Driver’s Licence and RSA.

• Current Approved Manager’s Licence, or willingness to obtain.

• Relevant tertiary qualifications in Tourism/Hospitality Management or equivalent are an advantage.

• Must be available to work late afternoon and evening shifts and manage the after-hours phone.

• Physically capable of working indoors and outdoors and performing manual tasks including walking, bending and lifting.

• Ability to obtain a National Police Clearance as part of RAC’s pre-hire process.

Why you’ll love working with us

• Competitive salary.

• Work/Life balance.

• A supportive and dynamic work environment.

• Opportunities for career growth across RAC’s Parks & Resorts.

• Managers’ accommodation included as part of the job package - live & work on-site!

• Cost of Police Check covered by RAC.

• Work in one of WA’s most beautiful nature-based resort destinations.

• RAC employee benefits and discounts.

• Be part of a supportive, passionate team.

About RAC

At RAC, we’re committed to creating an inclusive workplace where everyone feels welcome and valued. We celebrate diversity and encourage people from all backgrounds to apply. If you require any adjustments to support your application or participation in the process, please reach out to our Talent Acquisition Team - we’re here to help.