Duty Manager

Elmo; St Arnaud; Hybrid; AUD 48,000 - 66,000; Full time

Benefits offered by this job

Fortnightly RDO

Great Team Environment

Professional Growth

Flexible Work Arrangements

Salary Packaging Options

Access to Paid Leave

Employee Assistance Program

Biodiversity

Job summary

Northern Grampians Shire Council is seeking a Duty Manager to lead daily operations at our aquatic facilities in St Arnaud. You’ll ensure water safety, high standards of cleanliness, and great customer service while supervising staff and responding to incidents.

This casual, permanent position requires ARC resuscitation certification, Pool Operator Course, water treatment knowledge, and strong communication.

Qualifications

• ARC recognised resuscitation certification.
• Pool Operator Certification or equivalent.
• Knowledge of pool supervision, water safety and public safety requirements.
• Public safety regulations knowledge.
• Excellent communication and customer service skills.

Responsibilities

• Supervise patrons and user groups to ensure water safety and compliance with pool procedures and industry standards.
• Take responsibility for the facility as Duty Manager, including responding to incidents and managing customer concerns.
• Conduct regular pool deck safety checks and monitor water play equipment and the water slide.
• Maintain high standards of cleanliness, hygiene and presentation across the facility.
• Respond to and accurately record accidents, incidents and customer complaints.
• Provide friendly and knowledgeable customer service and assist patrons with enquiries.
• Process pool entries and kiosk sales, including cash handling and receipting.
• Undertake water testing and assist with maintenance of aquatic facilities and equipment.
• Support Learn to Swim programs, sporting events and recreational activities.
• Promote the use of our facilities and help create a positive visitor experience.

Skills

ARC resuscitation

Pool Operators Course

Water safety knowledge

Public safety regs

Water treatment

Communication skills

Customer service

Supervision & safety

Decisive leadership

Job description

Want a role where no two days are the same? Love working with people and being part of a team?

Position: Duty Manager

Job Type: Casual

Tenure: Permanent

Location: St Arnaud

Package: $42.12per hour (Including 25% casual loading) plus superannuation

Northern Grampians Shire Council is looking for a Leisure Assistant (Duty Manager) to join our team and help deliver a safe, welcoming and enjoyable experience for our community.

As Duty Manager, you’ll play an important role in the day-to-day operation of our aquatic facilities, ensuring our patrons are safe, our facilities are well presented and our customers receive great service.

About the role

What you'll be doing:

• Supervising patrons and user groups to ensure water safety and compliance with pool procedures and industry standards.
• Taking responsibility for the facility as Duty Manager, including responding to incidents, managing customer concerns and supporting staff.
• Conducting regular pool deck safety checks and monitoring water play equipment and the water slide.
• Maintaining high standards of cleanliness, hygiene and presentation across the facility.
• Responding to and accurately recording accidents, incidents and customer complaints.
• Providing friendly and knowledgeable customer service and assisting patrons with enquiries.
• Processing pool entries and kiosk sales, including cash handling and receipting.
• Undertaking water testing and assisting with the maintenance of aquatic facilities and equipment.
• Supporting Learn to Swim programs, sporting events and recreational activities.
• Promoting the use of our facilities and helping create a positive experience for everyone who visits.

About you

We're looking for someone who is safety-focused, customer-minded and confident taking responsibility in a busy aquatic environment.

You will bring:

• Current Australian Resuscitation Council (ARC) recognised resuscitation certification
• Pool Operators Course or equivalent
• Sound knowledge of pool supervision, water safety, water education, first aid, resuscitation and rescue techniques
• An understanding of public safety requirements, relevant legislation, codes of practice and health and safety regulations relating to aquatic facilities
• Knowledge and proficiency in water treatment
• Excellent communication and interpersonal skills
• A strong commitment to delivering high-quality customer service
• The ability to implement and maintain high standards of supervision and safety
• The confidence to make decisions, respond to incidents and take responsibility as Duty Manager

To be successful in this role, you will demonstrate:

• Relevant qualifications and certifications as outlined above.
• Sound knowledge of pool supervision, water safety, water education, first aid, resuscitation, rescue techniques and public safety requirements.
• The ability to maintain and implement the highest standards of supervision and safety.
• A genuine commitment to providing quality customer service.
• Excellent communication skills and the ability to work effectively with patrons, user groups and team members.

Promote Inclusion

Northern Grampians Shire Council is committed to promote inclusion of all children and families; we aim to establish a culture that supports:

• cultural safety for Aboriginal children by working in partnership with Aboriginal peoples and Aboriginal community controlled organisations
• cultural safety for children from culturally and/or linguistically diverse backgrounds
• establishing a safe environment for children with a disability

About Northern Grampians Shire Council

Northern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community. We provide a supportive and flexible environment that values the balance between work and our employees' personal lives.

Why join us?

In addition to the picturesque landscapes at our backdoor, there are many other benefits to working for our innovative and vibrant Northern Grampians Shire Council. These include:

• Fortnightly RDO: Enjoy a well-deserved break and rejuvenate.
• Great Team Environment: A safe, respectful and supportive environment to enable you to thrive. You will work with like-minded, passionate individuals who love what they do.
• Professional Growth: We nurture talent and provide opportunities to flourish.
• Flexible Work Arrangements: To support your work life balance.
• Salary Packaging Options: Including remote area housing allowances and novated lease vehicles
• Access to Paid Leave: including purchased leave, paid parental leave, gender affirmation leave and to respond to family violence matters
• Employee Assistance Program: Your well-being matters - we've got you covered.
• Biodiversity: Explore our Council region's varied flora and fauna

If you'd like to know more contact Imogen Amos, Leisure and Recreation Lead at [e-mail] or call 03 5358 8700.

Applications close 5pm Sunday 4th October 2026