Duty Manager

Novotel & ibis Balikpapan; Noosa Shire; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

ALL Heartist benefits

Discounted room rates

Food & beverage discounts

Guest & family discounts

Job summary

Elysium Noosa is seeking an experienced hospitality leader to oversee shift operations across the resort, partnering with Department Heads to deliver seamless service and a premium guest experience. You will champion a culture of genuine hospitality, guide a high-performing team, and drive guest satisfaction while maintaining our standards and safety protocols.

As senior point of contact, you will inspire staff, promote resort facilities and experiences, and embody The Elysium Way in every

Qualifications

• Leadership experience in a hotel, resort or premium hospitality.
• Strong guest engagement and problem-solving skills.
• Calm, decisive and professional under pressure.
• Excellent communication and interpersonal skills.
• Commitment to service excellence, teamwork and operational standards.
• Ability to work a rotating roster, including evenings, weekends and public holidays.

Responsibilities

• Lead operational departments during shifts in the resort.
• Champion a culture of hospitality and deliver personalised guest experiences.
• Act as senior point of contact for guest enquiries and service recovery.
• Lead by example and set standards for service excellence and presentation.
• Inspire, coach and support team members for a high-performing culture.
• Anticipate guest needs and enhance the guest journey through thoughtful service.
• Drive commercial awareness by promoting resort facilities and offers.
• Maintain accurate shift records and communicate across departments.
• Ensure WHS, emergency procedures and policies are followed.
• Represent Elysium Noosa and Accor as a proud ambassador.

Skills

Leadership

Guest engagement

Calm under pressure

Communication

Service excellence

Team collaboration

Flexible scheduling

Job description

Company Description

Welcome to Elysium

Elysium is a sanctuary for those who seek more than escape - a refined collection of hotels and resorts where luxury is reimagined not as excess, but as the artful orchestration of space, time and care.

Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - fromCibariaNoosa and Bar Capri on Hastings Street to our rooms and suites. This transformationestablishesa new benchmark for luxury hospitality on the Sunshine Coast.

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.

Job Description

• Lead operational departments during your shift, working closely with Department Heads to ensure seamless service delivery across the resort.
• Champion a culture of genuine hospitality, delivering personalised, professional and memorable guest experiences.
• Act as the senior point of contact for guest enquiries, concerns and service recovery, resolving issues confidently and effectively.
• Lead by example, setting the standard for service excellence, professionalism and presentation.
• Inspire, coach and support team members to create a positive, engaged and high-performing workplace culture.
• Anticipate guest needs and identify opportunities to enhance the guest journey through thoughtful service and attention to detail.
• Drive commercial awareness by promoting resort facilities, services, experiences and special offers.
• Maintain accurate shift records and communicate operational matters effectively across departments.
• Ensure compliance with workplace health and safety, emergency procedures, company policies and operational standards.
• Act as a proud ambassador of both Elysium Noosa and Accor, embodying our values and delivering The Elysium Way in every interaction.

Qualifications

• Previous leadership experience within a hotel, resort or premium hospitality environment.
• Strong guest engagement and problem-solving skills.
• The ability to remain calm, decisive and professional under pressure.
• Excellent communication and interpersonal skills.
• A commitment to service excellence, team collaboration and operational standards.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays.
• Salary: $80,000 plus superannuation

Additional Information

• Hands-on experience across the full hotel finance function, from payroll and compliance to budgets and owner reporting
• Accor ALL Heartist benefits, including discounted room rates at Accor hotels worldwide
• Discounts on food and beverage at participating Accor hotels and restaurants
• Discounted rates for family and friends at Accor hotels