Duty Manager

Greenbank RSL Services Club Inc.; Logan City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Greenbank Services Club Inc (Greenbank RSL) is seeking a hands-on Duty Manager to help run our busy venue across gaming, food and beverage, and member services. You will lead a diverse team, uphold safety and licensing standards, and drive exceptional service on weekends and public holidays.

This role requires a minimum of two years in a similar position, RSA and RSG certificates, an approved manager license, and a strong focus on staff engagement, conflict resolution and responsive guest care.

Qualifications

• Minimum 2 years in a similar role.
• RSA, RSG, Licensed Venue Certificate and Approved Manager License required.
• Conflict resolution and employee engagement skills essential.
• Working rights in Australia.

Responsibilities

• Member Relations: Maintain and develop strong relationships with club members.
• Customer Satisfaction: Maximize patron satisfaction by driving high service standards.
• Operational Oversight: Manage the operations of gaming, bingo, and food and beverage outlets.
• Feedback and Complaints Resolution: Address and resolve any feedback, queries, or complaints from patrons.
• Effective Communication: Ensure clear and effective communication within the venue.

Skills

Conflict resolution

Employee engagement

Education

RSA

RSG

Licensed Venue Certificate

Approved Manager License

Job description

Build Your Career with Queensland's Club of the Year!

Discover your next move at Greenbank Services Club — the state's premier hospitality and entertainment destination. We are proud to be officially recognised as the Best Licensed Club in Queensland, taking home a staggering 8 major accolades at the 2026 Clubs Queensland Awards, including Club of the Year, Best Licensed RSL/Services Club, and Best Dining.

With our beautifully renovated spaces, 7 unique cuisines, and a massive lineup of live entertainment, we are setting the absolute gold standard for the industry. If you're ready to grow your career alongside the best in the business, we want to hear from you.

About the Role

As part of the Duty Manager Team at Greenbank Services Club, you will play a crucial role in ensuring the smooth operation and success of the club. Your responsibilities will include:

Key Responsibilities:

Member Relations:

• Maintain and develop strong relationships with club members.
• Ensure a high level of member satisfaction and engagement.

Customer Satisfaction:

• Maximize patron satisfaction by driving high service standards.
• Ensure that guests have a positive experience at all times.
• Oversee and manage the large gaming floor.
• Ensure compliance with all relevant liquor and gaming regulations.
• Mentor and lead a diverse team of staff.
• Foster a positive work environment and encourage team cohesion.

Operational Oversight:

• Manage the operations of gaming, bingo, and food and beverage outlets.
• Ensure efficient and effective operation of all departments.
• Ensure a safe venue for all stakeholders

Feedback and Complaints Resolution:

• Address and resolve any feedback, queries, or complaints from patrons.
• Use feedback to improve service and operations continuously.

Effective Communication:

• Ensure clear and effective communication within the venue.
• Communicate effectively with both team members and patrons.

Goals and Objectives:

Enhance Customer Service:

• Continuously work to improve the level of service provided to patrons.
• Implement initiatives to exceed customer expectations.

Achieve KPIs:

• Meet and exceed individual and team key performance indicators (KPIs).
• Focus on both service-related and financial KPIs.
• Strive to meet and exceed financial targets set for the club.
• Implement strategies to enhance revenue and manage costs effectively.

Team Coaching and Motivation:

• Coach and motivate your team to perform at their best.
• Encourage professional development and recognise team achievements.

About you

As a member of our management team, you'll need a versatile skillset to thrive both independently and in a team environment. Hands-on expertise is essential, and flexibility for shift work, including weekends and public holidays, is essential.

To be successful in this role you would need to possess the following:

Requirements and Qualifications:

• Previous Experience: A minimum of2 yearsin a similar role.
• Certificates:
  • Responsible Service of Alcohol (RSA) Certificate
  • Responsible Service of Gaming (RSG) Certificate
  • Valid Responsible Management of Licensed Venue Certificate
  • Valid Approved Manager License
• Skills and Experience:
  • Proficiency inconflict resolution.
  • Experience inemployee engagement.
• Working rights in Australia.

Greenbank Services Club Inc (Greenbank RSL) has grown from a compact brick clubhouse in 1991 into one of Queensland's leading clubs, proudly recognised as the 2026 Queensland Club of the Year.

Today, Greenbank Services Club stands as a leader in the Queensland club industry. This is reflected in our success at the 2026 Clubs Queensland Awards, where we were nominated for 11 awards and honoured across 8 categories:

Club Young Manager of the Year

Club of the Year

Best Licensed RSL or Club

Community Support Services - Together We Rise Program

Special Achievement Award - Safer Gambling

Club Manager of the Year

Greenbank Services Club Inc (Greenbank RSL) has grown from a compact brick clubhouse in 1991 into one of Queensland's leading clubs, proudly recognised as the 2026 Queensland Club of the Year.

Today, Greenbank Services Club stands as a leader in the Queensland club industry. This is reflected in our success at the 2026 Clubs Queensland Awards, where we were nominated for 11 awards and honoured across 8 categories:

Club Young Manager of the Year

Club of the Year

Best Licensed RSL or Club

Community Support Services - Together We Rise Program

Special Achievement Award - Safer Gambling