Assistant Venue Manager

24217966; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Marriott Explore Rates

Paid Parental Leave

Global learning and career progression

Recognition programs

Inclusive culture

Job summary

AC Hotel Gold Coast, part of Marriott International, seeks an Assistant Venue Manager to lead guest experiences and daily operations at a premier Gold Coast venue. You will partner with the Venue Manager to drive service excellence, team development, and operational success in a fast-paced hospitality environment.

You will oversee guest satisfaction, staff coaching, and adherence to brand standards, while contributing to promotions and events that boost patronage and loyalty.

Qualifications

• Minimum of 3 years' experience in Food & Beverage, Hospitality Operations, or a related field, including supervisory responsibilities; and a High School Diploma or equivalent.
• Minimum of 2 years' leadership experience in hospitality operations and/or a tertiary qualification in Hospitality Management, Hotel & Restaurant Management, Business Administration, Food Service Management, or a related discipline.

Responsibilities

• Support the Venue Manager in creating a guest-first culture where service consistently exceeds expectations.
• Lead by example on the floor, building genuine connections with guests and associates.
• Assist with onboarding, training, and development initiatives.
• Foster a positive and inclusive workplace culture built on trust, respect, and collaboration.
• Support scheduling, labour management, stock control, and ordering processes.
• Ensure Marriott brand standards, policies, and compliance requirements are consistently met.

Skills

Leadership

Guest service

Team motivation

Communication

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Hospitality Management degree

Job description

Additional Information
Job Number26125383
Job CategoryFood and Beverage & Culinary
Location42 Ferny Avenue, Gold Coast 4217, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

At Rivo Gold Coast, we're creating a fresh dining experience inspired by the flavours and traditions of the Mediterranean. Guided by seasonality and a close connection to local producers, our kitchen celebrates exceptional ingredients through salt, fire, curing and fermentation. From relaxed aperitivo as the sun sets over the Nerang River to vibrant restaurant dining, poolside experiences and special events, every menu is thoughtfully crafted to bring people together.

Set against one of the Gold Coast's most picturesque waterfront locations on the Nerang River, Rivo Gold Coast offers an inspiring place to work where creativity, craftsmanship, and genuine hospitality come together.

Support and Grow a Venue Locals Love

AC Hotel Gold Coast is seeking an enthusiastic, guest-focused, and driven Assistant Venue Manager to help lead one of the city's most exciting food and beverage destinations.

Working closely with the Venue Manager, you will play a key role in delivering exceptional guest experiences, supporting daily operations, developing the team, and driving the venue's success. This is an excellent opportunity for an emerging hospitality leader looking to take the next step in their career while gaining exposure to commercially focused venue management.

You’ll be instrumental in creating an atmosphere that attracts both hotel guests and Gold Coast locals, ensuring every visit is memorable and encouraging guests to return time and time again.

If you’re passionate about hospitality, thrive in a fast‑paced environment, and enjoy inspiring teams while delivering outstanding service, we’d love to hear from you.

What You’ll Do

Deliver Exceptional Guest Experiences

• Support the Venue Manager in creating a guest-first culture where service consistently exceeds expectations.
• Lead by example on the floor, building genuine connections with guests and associates.
• Assist with service recovery and ensure guest concerns are resolved promptly and professionally.
• Monitor guest feedback and identify opportunities for continuous improvement.
• Create memorable experiences that encourage repeat visitation and positive word-of-mouth.

Support and Develop Great People

• Coach, motivate, and support a team of hospitality professionals.
• Assist with onboarding, training, and development initiatives.
• Foster a positive and inclusive workplace culture built on trust, respect, and collaboration.
• Support performance management conversations and provide constructive feedback.
• Recognise and celebrate team successes and achievements.

Drive Operational Excellence

• Support the day-to-day operation of the venue, ensuring exceptional service standards are maintained.
• Assist with scheduling, labour management, stock control, and ordering processes.
• Ensure Marriott brand standards, policies, and compliance requirements are consistently met.
• Maintain high standards of cleanliness, presentation, and safety throughout the venue.
• Support the Venue Manager in achieving financial and operational objectives.

Contribute to Venue Success

• Assist in executing promotions, activations, and special events.
• Help build engagement with local guests and support initiatives that drive patronage and loyalty.
• Stay informed on industry trends and guest preferences.
• Collaborate with the Marketing, Events, and Commercial teams to support venue growth and awareness.
• Identify opportunities to enhance the guest experience and improve operational efficiency.

What We’re Looking For

• A passionate hospitality professional with a genuine love for food, beverage, and guest experience.
• Previous leadership or supervisory experience within restaurants, bars, hotels, or hospitality venues.
• Strong interpersonal and communication skills with the ability to engage and motivate teams.
• A positive, hands‑on leadership style and willingness to support where needed.
• Demonstrated ability to work in a fast‑paced environment while maintaining attention to detail.
• Strong problem‑solving skills and a proactive approach to guest service.
• Understanding of labour management, food safety, workplace health and safety, and operational standards.

Qualifications & Experience

• Minimum of 3 years' experience in Food & Beverage, Hospitality Operations, or a related field, including supervisory responsibilities; and a High School Diploma or equivalent.

OR

• Minimum of 2 years' leadership experience in hospitality operations and/or a tertiary qualification in Hospitality Management, Hotel & Restaurant Management, Business Administration, Food Service Management, or a related discipline.

Why Join AC Hotel Gold Coast?

At AC Hotel Gold Coast, we're creating a contemporary hospitality experience that connects locals and travellers through exceptional food, beverage, and service.

This is an opportunity to develop your leadership capability, contribute to an exciting and growing venue, and build a rewarding career with Marriott International.

In return, we offer:

• Exclusive Marriott Explore Rates with heavily discounted accommodation and food & beverage experiences at more than 10,000 hotels and resorts worldwide across Marriott's portfolio of leading brands.
• Paid Parental Leave to support you and your family during life's important moments.
• Access to Marriott's global learning, development, and career progression opportunities.
• Recognition programs that celebrate performance, leadership, and service excellence.
• A supportive and inclusive culture where you can bring your authentic self to work every day.
• The opportunity to be part of an internationally recognised brand while building your leadership career.

Join Marriott International and build a career with endless opportunities, exceptional benefits, and a team that's passionate about creating unforgettable experiences.

Bring your energy, passion, and leadership. Help us create a venue the Gold Coast can't stop talking about.

The successful candidate must have unrestricted working rights in Australia for a minimum of two years and be available to work a flexible roster, including evenings, weekends, and public holidays as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.