Duty Manager

Village-Roadshow; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited access

Family passes

Food discounts

Retail discounts

Employee discounts app

Team events

Recognition prizes

Wellbeing support

Professional development

Job summary

Village Roadshow Limited is seeking an enthusiastic Duty Manager to lead the Front Office team at Sea World Resort on the Gold Coast. You will drive guest experiences from check-in to check-out, coach team members, and uphold exceptional service standards in a fast-paced resort environment.

Reporting to the Front Office Manager, you will oversee night audit processes, manage guest interactions, and ensure smooth resort operations across departments.

Qualifications

• Experience leading a Front Office team in busy hotel or resort settings.
• Knowledge of night audit processes and front office operations.
• Strong communication and guest-service orientation.
• Experience using hotel management systems, including Opera PMS.

Responsibilities

• Maintain a strong presence at Reception and support guest interactions.
• Coach, train and develop Front Office team to deliver exceptional service.
• Address guest feedback and resolve issues professionally.
• Foster cross-department communication and seamless operations across the Resort.
• Manage transactions in line with company procedures.
• Attend to first aid incidents and document appropriately.
• Offer flexible availability, including weekends and holidays in a 24/7 setting.

Skills

Front Office leadership & supervision

Night audit processes

Customer service

Hotel management systems

Opera PMS

First Aid & Resuscitation

Tools

Opera PMS

Job description

Duty Manager
Full Time Salary
Main Beach, Gold Coast

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.

Imagine a workplace where adventure meets opportunity, where you’re not just part of the team but part of the fun!

At Australia’s only Theme Park Resort Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrillingparks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.

Unbeatable Perks:

• Unlimited Free Access to our incredible theme parks!
• Complimentary Passes for friends and family to join in on the fun.
• Food & Retail Discounts on everything from dining to exclusive animal encounters.
• Village Employee Benefits App featuring discounts at over 65 top retailers.
• Exclusive Team Events and recognition awards that celebrate you.
• Reward Incentives with amazing prizes up for grabs.
• On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
• Professional Development Opportunities with training designed to grow your skills and career!

As the only theme park resort on the Gold Coast, we're looking for an enthusiastic and experienced Duty Manager to help lead our Front Office team and deliver exceptional guest experiences from check in to check out.

Reporting to the Front Office Manager, you'll be a hands-on leader who thrives in a fast paced environment, loves creating memorable moments for guests, and enjoys motivating a team to achieve outstanding results.

What You’ll Be Doing:

• Be the face of Sea World Resort by maintaining a strong presence at Reception and supporting the team with smooth and efficient guest interactions.
• Support the Front Office Manager in coaching, training and developing team members to ensure exceptional guest service standards are consistently delivered.
• Turn challenges into positive experiences by responding to guest feedback and resolving concerns with professionalism and care.
• Build strong working relationships across the Resort and maintain effective communication between departments.
• Act as a key point of contact for day to day Resort operations, ensuring everything runs seamlessly.
• Manage transactions accurately and in line with company procedures.
• Attend to first aid incidents and complete all required documentation.
• Demonstrate flexibility with your availability, including weekends, evenings and public holidays as required in a 24/7 operation.

What You Bring:

• Previous experience in a Front Office leadership or supervisory role within a busy hotel or resort environment.
• Strong understanding of Front Office operations, including night audit processes.
• A confident and organised leader who can prioritise tasks, solve problems, and make sound decisions under pressure.
• Exceptional communication and customer service skills, with a genuine passion for creating memorable guest experiences.
• Experience using hotel management systems, with Opera PMS experience highly regarded.
• A proactive, self-motivated approach and a passion for developing and supporting team members.
• Current Advanced First Aid and Advanced Resuscitation Certificate, or willingness to obtain upon commencement.

Be part of a place where hospitality and adventure come together. At Sea World Resort, we don’t just work; we create unforgettable experiences and have a blast while doing it. Ready to make an impact?