Duty Manager

RACV Limited; Gold Coast City; On-site; AUD 84,000 - 94,000; Full time

Benefits offered by this job

Permanent Full-time

Competitive remuneration

Employee discounts at RACV resorts

Health & wellbeing benefits

Complimentary parking onsite

Career development opportunities

RACV club membership

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking a professional Duty Manager to lead the front office and rooms division during a period of growth and transformation. This permanent full-time role reports to the Front Office Manager and requires oversight of reception, reservations and guest services across shifts.

Join a trusted Australian brand with a premium resort environment, competitive remuneration of $84,000 per year plus 12% super, and opportunities to lead diverse teams in a

Qualifications

• Front office supervisory or management experience in a 4-5 star hotel/resort.
• Current driver's licence and eligible to obtain Qld WWCC Blue Card, RSA, First Aid & CPR.
• People leadership, training and coaching skills.
• Excellent communication, negotiation and problem-solving abilities.
• Knowledge of medical, emergency evacuation and fire procedures.
• Excellent grooming and personal presentation.

Responsibilities

• Lead and coach the rooms division team across front desk, concierge, reservations and leisure staff.
• Respond to guest inquiries and resolve complaints promptly and professionally.
• Oversee check-in/check-out for large groups and maintain service standards.
• Monitor room availability and coordinate with housekeeping and maintenance.
• Manage reservations and room assignments using Opera PMS.
• Assist with rosters, training and development of team members.
• Maintain high standards of property presentation and safety.
• Collaborate with departments to respond to incidents and emergencies.

Skills

People leadership

Front office management

Communication skills

Emergency procedures knowledge

Grooming & presentation

Decision making

Tools

PMS Opera

Job description

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• Gold Coast | RACV Royal Pines Resort | Full-time
• Salary $84,000 + 12% super
• Join a trusted Australian brand & Victoria’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you ready to take the next step in your career as a hotel leader? The excitement is building on the Gold Coast, as the 2032 Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies, we are seeking a professional resort Duty Manager, to join our friendly and dedicated team through this period of transformation and growth. This is a permanent full-time position, with 7 day week availability. Shift times are 6.30am-2.30pm, 2.30pm-10.30pm & occasional overnights 10.30pm-6.30am.

At RACV Royal Pines Resort, we are committed to providing guests with exceptional services and experiences. As one of Australia’s largest and leading conference and events resorts, we offer premium accommodation, multiple dining outlets, day spa, championship golf course and sporting facilities.

This could be just the right role for you?

Reporting to the Front Office Manager, you will be a key player within our large Rooms Division team, overseeing the daily operations and knowing what conference & events are happening around the resort, managing the front office team and interacting with guests and other departments. Your key responsibilities for the role include:

Lead, supervise and support the rooms division team, including receptionists, concierge, reservations & leisure attendants

Respond to guest enquiries, requests and complaints promptly and professionally

Ensure smooth and efficient reception service and procedures, including checking in/out large groups

Monitor room availability and coordinate with housekeeping and maintenance teams

Assist in managing reservations and room assignments, using PMS Opera

Assist with rosters, training, coachingand mentoring team members

Ensure the property presentation is maintained to a high standard

Maintain a safe environment for staff & guests

Collaborate with other departments to respond to incidents and emergencies

What you’ll need to be successful

• Previous front office supervisory or management experience in a 4-5 star hotel/resort, or similar environment

Current drivers licence, and hold/be eligible to obtain a Qld WWCC Blue Card, RSA, First Aid & CPR

People leadership skills in training, coaching and developing teams

Excellent communication, negotiation, and problem solving skills

Knowledge of medical, emergency evacuation and fire procedures

Excellent grooming & personal presentation

We are Offering

• Permanent Full-time - leadership opportunity
• Competitive remuneration package - salary $84,000 + 12% super
• Employee of the month awards & recognition programs
• Lifestyle employee discounts & benefits at RACV resorts with accommodation, dining, vehicle roadside assistance, insurance, travel & experiences, RACV club membership, care hire & corporate partner offers
• Health & wellbeing employee discounts & benefits including discounted gym & golf membership, eye wear, employee giving & volunteer program, parental leave, employee assistance program + more
• Healthy team culture + values led organisation
• Career leadership training and development opportunities
• Complimentary parking onsite

The RACV difference

Challenge yourselfwith diverse work and go further than you thought at RACV.