Duty Manager

Matthews Hospitality; City of Mount Gambier; On-site; AUD 70,000 - 90,000; Part time

Job summary

The Mount Gambier Hotel, part of Matthews Hospitality Group, is seeking an experienced Duty Manager for a 30+ hour-per-week role on a rotating 7-day roster, including evenings, weekends and public holidays. You will lead service across bar, bistro and gaming, support your team and ensure guests enjoy an exceptional experience.

Join a respected South Australian family-owned hospitality group and benefit from ongoing training, development, and opportunities to advance within a supportive team

Qualifications

• Minimum 2 years’ hospitality experience in a supervisory or leadership role.
• Previous gaming experience (essential).
• Current RSA and Responsible Person Badge.
• Basic and Advanced Gaming Certificates.
• Strong knowledge of South Australian liquor and gaming legislation.
• Excellent communication and customer service skills.
• Ability to confidently lead a team in a fast-paced environment.
• Reliable, organised and professional presentation.
• Availability to work nights, weekends and public holidays.

Responsibilities

• Leading shifts across bar, bistro and gaming operations.
• Delivering exceptional customer service and resolving guest enquiries.
• Coaching, motivating and supporting team members.
• Opening and closing the venue.
• Maintaining compliance with liquor licensing, gaming, food safety and WHS requirements.
• Monitoring gaming operations and ensuring legislative compliance.
• Cash handling, banking and end-of-shift reconciliations.
• Coordinating daily operations to ensure efficient service.
• Assisting with stock control and venue presentation.
• Responding professionally to customer feedback and operational issues.

Skills

Hospitality experience

Leadership

Gaming experience

RSA and Responsible Person Badge

Communication skills

Job description

Join the team at the Mount Gambier Hotel! Making others feel good, feels great! This philosophy is why we love what we do, for our people and our customers.

Be empowered and empower others as part of a supportive team

Being respectful and showing compassion is at the heart of our behaviour

Showing up for success is how we drive each other to achieve

We uphold professional standards and lead by example

We operate our business and conduct ourselves with honesty and integrity

ABOUT THE HOTEL

Located in the heart of the Limestone Coast, the Mount Gambier Hotel is one of the region’s premier hospitality destinations. Offering a modern bistro, vibrant bar, gaming lounge, bottleshop and accommodation, we pride ourselves on delivering genuine country hospitality with exceptional food, drinks and service.

We’re looking for an experienced and motivated Duty Manager to join our leadership team. This is a fantastic opportunity to build your hospitality career in a supportive business that values its people and rewards hard work.

ABOUT YOU + THE JOB

The Mount Gambier Hotel is seeking an enthusiastic and experienced Duty Manager to join our leadership team. This is 30+ hours a week working across a rotating 7-day roster, including evenings, weekends and public holidays.

As a Duty Manager, you’ll play a key role in leading the venue during service, supporting your team, and ensuring every guest enjoys an exceptional experience across our bar, bistro and gaming operations.

WHY YOU’LL LOVE IT

• 30-38 hours role with long-term job security


• Supportive management team that genuinely backs its people


• Diverse role across bar, bistro, gaming and venue operations


• Staff discounts across Matthews Hospitality venues


• Ongoing training and leadership development opportunities


• Work for a respected South Australian family-owned hospitality group

THE NON-NEGOTIABLES

• Minimum 2 years’ hospitality experience in a supervisory or leadership role


• Previous gaming experience (essential)


• Current RSA and Responsible Person Badge


• Basic and Advanced Gaming Certificates


• Strong knowledge of South Australian liquor and gaming legislation


• Excellent communication and customer service skills


• Ability to confidently lead a team in a fast-paced environment


• Reliable, organised and professional presentation
  
• Availability to work nights, weekends and public holidays

YOUR DAY MIGHT INCLUDE

• Leading shifts across bar, bistro and gaming operations


• Delivering exceptional customer service and resolving guest enquiries


• Coaching, motivating and supporting team members


• Opening and closing the venue


• Maintaining compliance with liquor licensing, gaming, food safety and WHS requirements


• Monitoring gaming operations and ensuring legislative compliance


• Cash handling, banking and end-of-shift reconciliations


• Coordinating daily operations to ensure efficient service


• Assisting with stock control and venue presentation


• Responding professionally to customer feedback and operational issues

ABOUT MATTHEWS HOSPITALITY

Matthews Hospitality is a South Australian family-owned business with nearly 80 years of history. We operate some of the state’s most recognised hotels, offering outstanding food, beverage, accommodation and gaming experiences while providing rewarding careers for our people.

We believe our success comes from creating great experiences—for our guests and our team.

If you’re ready to take the next step in your hospitality career, we’d love to hear from you.

Cheers,

The Mount Gambier Hotel Mount Gambier SA 5290