Duty Manager - Front Office

View Hotels; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

View Melbourne, part of View Hotel Group, seeks an experienced Duty Manager to lead the Front Office on a rotating morning/evening schedule in a 206-room property. You will be the on-shift senior decision-maker handling guest experience, operations, and team leadership without overnight shifts.

You’ll oversee check-in/out, room allocation, escalations, and inter-department coordination to maintain standards across the shift. A current RSA and First Aid/CPR or willingness to obtain are required.

Qualifications

• 2–3 years hotel operations experience with at least 1 year in a supervisory or duty management role.
• Experience managing a diverse guest mix in an accommodation environment.
• Familiarity with property management systems; Infor HMS is advantageous.

Responsibilities

• Oversee front office operations across shift, including check-in/check-out, room allocation and guest issues.
• Lead a small Guest Service Agent team and coordinate with Housekeeping and F&B.
• Manage VIP arrivals, escalated guest concerns, and financial reconciliations.
• Ensure health, safety and security obligations are met on property.

Skills

Front office leadership

Team supervision

Guest service management

Decision making

Communication

RSA/First Aid

Tools

Infor HMS

Job description

View Melbourne is looking for an experienced Duty Manager to join our Front Office leadership team. This is a full-time, permanent role on a rotating morning and evening roster across a 7-day operation - no overnight shifts.

As one of three Duty Managers reporting to the Front Office Manager, you'll lead the daily operation of a 206-room independent hotel serving a diverse mix of corporate travellers, leisure guests, and visitors connected to the Alfred Hospital precinct. You will be the most senior person on shift, making real decisions for the guest experience, the team, and the business.

This isn't a role where you action tasks from a playbook handed down by a global brand team. You'll work closely with our Front Office Manager and General Manager, contribute to how the operation runs, and genuinely shape the service experience at View Melbourne.

What the Role Involves

Leading and supporting a small, close-knit team of Guest Service Agents, you will oversee all front office operations, including check-in and check-out, room allocation, complaint resolution, inter-departmental coordination with Housekeeping and Food & Beverage, and ensuring the property is presented and operating to standard throughout your shift.

You will manage VIP arrivals, handle escalated guest concerns, oversee financial processes (including adjustments and reconciliations), and ensure health, safety, and security obligations are met across the property.

What We’re Looking For

We need someone who can hit the ground running. Specifically, we are looking for a candidate with 2-3 years of hotel operations experience with at least 1 year in a supervisory or duty management capacity, demonstrated experience managing a diverse guest mix in an accommodation environment, confident decision-making under pressure with sound judgement, strong communication skills across a team and with guests, and experience with property management systems - familiarity with Infor HMS is an advantage.

If you’re ready to take genuine ownership of a shift, contribute to how the operation runs, and be known by name to both your team and your guests, this is the environment for it.

A current RSA and First Aid/CPR certification, or the willingness to obtain one, is required.

About Us

Located on St Kilda Road, View Melbourne is part of View Hotel Group, an independent Australian hotel group with values built around People First, Individuality, and Daring to Be Different. Our guest base is genuinely varied - from corporate, long-stayers and conference guests to families visiting loved ones at the Alfred. That variety keeps the role interesting and develops well-rounded operators.