Duty Manager

Heysen Hotel (SA) Pty Ltd; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Career progression opportunities

Group-wide discounts

Employee benefits

Job summary

Piermount is relaunching The Unley in Adelaide and seeks an experienced Duty Manager to lead all aspects of daily venue operations across bar, dining and gaming. You will drive guest experiences, coach teams, and ensure compliance and safety on a rotating 7-day roster.

RSA and RP badges are essential; experience in hotels, pubs or hospitality venues is required. This full-time role offers opportunities for growth within our expanding group and a supportive, people-focused team environment.

Qualifications

• Previous experience in a Duty Manager, Supervisor or similar leadership role within a hotel, pub or hospitality venue.
• Strong customer service and communication skills with a positive, approachable attitude.
• Proven ability to lead teams and make confident decisions under pressure.
• Experience working across food, beverage and gaming operations.
• Excellent organisational skills and attention to detail.
• RSA and RP Badge essential; Gaming Manager's badge preferred; RSG and H&L experience highly regarded.
• Availability to work a flexible 7-day roster, including nights, weekends and public holidays.

Responsibilities

• Overseeing daily venue operations across bar, restaurant, gaming, and bottle shop.
• Leading, coaching and supporting team members to deliver exceptional guest experiences.
• Managing customer feedback and resolving issues professionally and efficiently.
• Ensuring gaming operations and Responsible Person duties are conducted in accordance with compliance requirements.
• Completing accurate daily reports, cash reconciliations and shift handovers.
• Maintaining high standards of venue presentation, cleanliness and safety.
• Monitoring service standards and driving a positive team culture.
• Supporting ongoing staff training and development initiatives.

Skills

Leadership

Customer service

Communication

Problem solving

Team coaching

Organisational skills

Tools

RSA

RP Badge

Gaming Manager's badge

RSG experience

H&L experience

Job description

The Unley is entering an exciting new chapter, with Piermount proudly taking over operations from 28 September. As we prepare to relaunch and grow this inner metropolitan boutique community venue, we're looking to add passionate hospitality professionals to an already established team.

We're on the lookout for an experienced Duty Manager who leads from the front and is passionate about creating outstanding guest experiences.

If you're an energetic hospitality professional looking to take the next step in your career with a respected and growing hospitality group, we'd love to hear from you.

About the Role

As Duty Manager, you'll play a key role in the day-to-day operations of the venue, ensuring exceptional service, strong team performance, and seamless venue operations across all departments.

You'll lead by example on shift, support and develop your team, and ensure compliance, presentation, and service standards are consistently met.

This is a full-time position working across a rotating 7-day roster, including days, nights, weekends and public holidays.

What You’ll Be Doing:

Overseeing daily venue operations across bar, restaurant, gaming, and bottle shop

Leading, coaching and supporting team members to deliver exceptional guest experiences

Managing customer feedback and resolving issues professionally and efficiently

Ensuring gaming operations and Responsible Person duties are conducted in accordance with compliance requirements

Completing accurate daily reports, cash reconciliations and shift handovers

Maintaining high standards of venue presentation, cleanliness and safety

Monitoring service standards and driving a positive team culture

Supporting ongoing staff training and development initiatives

About You

You're a hospitality professional who enjoys being part of a busy venue, takes pride in delivering excellent customer service, and can confidently lead a team through high-volume service periods.

What We’re Looking For:

Previous experience in a Duty Manager, Supervisor or similar leadership role within a hotel, pub or hospitality venue

Strong customer service and communication skills with a positive, approachable attitude

Proven ability to lead teams and make confident decisions under pressure

Experience working across food, beverage and gaming operations

Excellent organisational skills and attention to detail

RSA and RP Badge essential

Gaming Manager's badge preferred; RSG and H&L experience highly regarded

Availability to work a flexible 7-day roster, including nights, weekends and public holidays

A genuine desire to learn, develop and build a long-term hospitality career

What We Offer

We're committed to creating a workplace where our people feel supported, valued, and able to grow their careers in hospitality.

A supportive, people-focused leadership team

Access to a complimentary Employee Assistance Program (EAP) to support wellbeing

Career progression opportunities across the Piermount venue network

A positive team culture where your contribution is recognised and valued

Group-wide discounts and employee benefits

Find Your Place at Piermount

At Piermount, we are committed to fostering a diverse and inclusive workplace where individuality is respected and valued. We welcome applications from all qualified candidates, regardless of background or lived experience.

Thank you for your interest in joining our team. We aim to respond to all applications, regardless of the outcome. Due to the volume of submissions, some responses may be automated. We genuinely appreciate the time you've taken to research and apply.