Duty Manager + Gaming Attendant

The Trustee for Unley Community Sports Club Trust; Adelaide; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Regular casual hours

Opportunity to work across two venues

Potential for a permanent position

Job summary

Unley Community Sports Club in Adelaide seeks experienced Duty Managers and Gaming Attendants to join our casual team across two venues. The role offers regular hours, consistent shifts primarily evenings and nights, and potential to increase hours as the business grows.

You’ll supervise gaming areas, deliver attentive customer service, assist with cash handling, maintain a safe and welcoming environment, and ensure all procedures and regulations are followed.

Qualifications

• Experience in gaming, hospitality or venue management preferred.
• RSA certification required.

Responsibilities

• Monitor and supervise gaming machine areas to ensure compliance.
• Provide attentive and professional customer service to patrons.
• Assist with cash handling and reconciliation procedures.
• Maintain a safe, clean and welcoming gaming environment.
• Respond to customer inquiries and resolve issues courteously.
• Report technical issues with gaming machines to management.
• Support management with administrative tasks and operations.

Skills

Customer service

Teamwork

Flexibility

Cash handling

Job description

Unley Community Sports Club is an established business with an experienced and supportive team.

We are committed to providing a safe, professional and respectful workplace where our staff are valued and supported.

As we continue to grow across two venues, we can offer regular hours, ongoing employment and opportunities to take on more responsibility for the right people.

We are looking for reliable team members who are seeking stable, ongoing work and want to become part of a strong and supportive team.

We are looking for reliable team members who are looking for secure, ongoing work and the opportunity to become part of a stable and supportive team.

About the role

We are seeking experienced and reliable Duty Managers and Gaming Attendants to join our team on a casual basis at our Adelaide location.

This is an ongoing position with the opportunity for regular hours and consistent shifts, primarily across evenings, nights and early mornings. There is also the opportunity to work across two venues and increase your hours.

The role is customer focused and involves supporting the day-to-day running of the venue, looking after customers, maintaining a safe environment and ensuring all required procedures and regulations are followed.

We are looking for reliable team members who are looking for secure, ongoing work and the opportunity to become part of a stable and supportive team.

What you'll be doing

Monitoring and supervising gaming machine areas to ensure compliance with all gaming regulations and venue policies

Providing attentive and professional customer service to gaming patrons and venue guests

Assisting with cash handling and reconciliation procedures in accordance with established protocols

Maintaining a safe, clean and welcoming gaming environment at all times

Responding to customer enquiries and resolving issues in a courteous and efficient manner

Reporting any technical issues with gaming machines to management or maintenance teams

Supporting management with administrative tasks and venue operations as required

Ensuring compliance with responsible gaming practices and venue policies

Assisting with stock management and venue setup or breakdown when needed

Communicating effectively with team members and management regarding operational matters

We're looking for

Previous experience in gaming, hospitality or venue management is highly desirable

Strong customer service skills with the ability remain calm under pressure and manage challenging situations professionally and safely

Excellent communication and interpersonal abilities

Reliability and a strong work ethic, with the ability to work flexibly including weekends and evenings

Knowledge of responsible gaming principles and commitment to adhering to gaming regulations

Basic numeracy skills and comfort with cash handling

Ability to work both independently and as part of a team

A proactive approach to problem-solving and attention to detail

Current RSA (Responsible Service of Alcohol) certification

What we offer

Regular and ongoing casual hours

Consistent shifts, primarily evenings, nights and early mornings

Competitive pay

Opportunity to work across two venues

Supportive and respectful team environment

Opportunity to increase hours as the business grows

Potential for a permanent position for the right candidate

Opportunity to grow and take on additional responsibility