Donor Welcome Call Specialist — Flexible Hours

Surge Direct; Melbourne; Vor Ort; AUD 45.000 - 50.000; Vollzeit

Benefits dieser Stelle

Competitive hourly rate

Flexible schedule

Full training provided

Growth opportunities

Friendly, inclusive team

Zusammenfassung

Surge Direct Melbourne is seeking a friendly call centre employee to help donors feel valued from the first hello. You will make outbound calls to new donors who have joined regular giving, warmly welcome them, thank them for their support, and answer questions.

You’ll provide clear information about donation processes, schedules, and how to manage giving. You’ll keep donor records up to date and collaborate with fundraising, admin and support teams to deliver a warm, professional donor

Qualifikationen

• Be friendly, empathetic, patient, and enjoy talking with people.
• Able to make outbound calls in a warm but professional tone.
• Listen actively, communicate clearly, and answer questions patiently.
• Organised and detail-oriented, comfortable recording information on a computer.

Aufgaben

• Make outbound donor calls to welcome new supporters.
• Explain donation processes, schedules, and how to update giving.
• Ensure donors feel appreciated, informed, and confident.
• Maintain accurate donor records and update as needed.
• Collaborate with fundraising, admin, and support teams.

Kenntnisse

Outgoing personality

Empathy

Communication skills

Active listening

Computer literacy

Jobbeschreibung

Surge Direct Melbourne is seeking a friendly call centre employee to help donors feel valued from the first hello. You will make outbound calls to new donors who have joined regular giving, warmly welcome them, thank them for their support, and answer questions.

You’ll provide clear information about donation processes, schedules, and how to manage giving. You’ll keep donor records up to date and collaborate with fundraising, admin and support teams to deliver a warm, professional donor