Donor Support Coordinator — Flexible Hours

cpalliance

Sydney

Hybrid

AUD 60,000 - 70,000

Full time

4 days ago

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Benefits offered by this job

Meal and entertainment benefit

Hybrid work options

Parental leave

Wellbeing allowance

Job summary

Cerebral Palsy Alliance is seeking a Customer Service Coordinator to join our Donor Support team in Australia. You will be the first point of contact for donors, providing friendly, professional support across phone, email and digital channels.

You will help process donations and maintain accurate donor records to support campaigns and retention. The role emphasises empathy, strong communication and meticulous data handling, with flexible work options and a values-driven environment focused on

Qualifications

At least 2 years' customer service experience (retail, contact centre, hospitality or not-for-profit welcome).
Excellent written and verbal communication skills.
Strong attention to detail and organisational abilities.
Empathy and respect for people with disabilities and their families.

Responsibilities

Serve as the first point of contact for CPA supporters via phone, email and digital channels.
Process donations received through campaigns and update donor records.
Assist with payment changes, downgrades or donor queries to aid retention.
Make outbound calls to thank donors and respond to feedback.
Maintain accurate donor records in the CRM in line with donor preferences.
Support day-to-day operations of the Donor Support team.