Document Management & Customer Service Officer

Council Jobs; Canberra; On-site; AUD 70,000 - 77,000; Full time

Job summary

The ACT Government is seeking a Customer Service Officer to join the Document Management Team in Canberra. The role supports Access Canberra by handling enquiries, processing documents, and providing access to records from Rego.act.

It is a temporary position with a six-month duration and is open to ACT Government officers and employees. The position is classified Administrative Services Officer Class 2 with a salary range of $70,236 - $76,910 plus superannuation.

Responsibilities

• Collating, scanning, proofing and storing transactional paperwork from Access Canberra Service Centres.
• Handling enquiries over the phone and in writing.
• Providing access to records and information from Rego.act.
• Processing incoming and outgoing physical mail for Access Canberra.
• Other administrative duties, as required.

Job description

The ACT Government is seeking a Customer Service Officer to join the Document Management Team in Canberra. The role supports Access Canberra by handling enquiries, processing documents, and providing access to records from Rego.act.

It is a temporary position with a six-month duration and is open to ACT Government officers and employees. The position is classified Administrative Services Officer Class 2 with a salary range of $70,236 - $76,910 plus superannuation.