District DC Tech & Service Ops Leader

Trane Thermo King Pty Ltd; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Trane Thermo King Pty Ltd in Seven Hills NSW is seeking a DC Tech and Service Ops Manager to oversee district cooling service operations, technical support, and project delivery. You will lead a team, balance resources, and ensure safe, efficient work practices across maintenance, repairs, upgrades, and commissioning.

Travel nationally and internationally as required; collaborate with sales and project teams; ensure warranty and commissioning activities meet company standards.

Qualifications

• Bachelor’s degree in engineering or related field.
• 5+ years’ DC Vertical / HVAC technical experience.
• Minimum 3 years’ experience managing people, processes, and budgets.
• Preferred: Project Management qualification and field-based PM experience.
• Proven ability to build positive working relationships within a team and with management.
• Must hold a valid driver’s license for at least 12 months.

Responsibilities

• Lead the service coordination function to ensure an efficient response to customer needs across emergency repairs, maintenance, upgrades, installations, replacement parts, and long-term service agreements.
• Balance technician capability, training, and district resources to meet customer and operational requirements.
• Recruit, coach, train, and develop service employees, building strong customer service, process, and technical skills.
• Drive continuous improvement through performance management and technical training programs.
• Improve service team utilisation, manage expense budgets, and support strong cash flow through invoicing and effective work processes.
• Ensure standard service procedures are developed, followed, and continually improved to enhance customer satisfaction.
• Maintain EH&S compliance and provide training to support a safe workplace in the workshop and at customer sites.
• Oversee DC installation and construction works to ensure quality workmanship and scheduling.
• Prepare and manage DC service contract variations and support project objectives.
• Travel nationally and internationally as required to support technical and warranty issues.
• Develop, deliver, and present training packages relating to DC products and the wider DC industry.
• Maintain an active field presence to support commissioning, warranty, and technical service work.
• Liaise with end users and contractors regarding commissioning and warranty requirements.

Skills

Leadership

People management

Budget management

Project management

HVAC technical knowledge

Team development

Communication

Education

Bachelor’s degree in engineering or related field

5+ years’ DC Vertical / HVAC technical experience

Job description

Trane Thermo King Pty Ltd in Seven Hills NSW is seeking a DC Tech and Service Ops Manager to oversee district cooling service operations, technical support, and project delivery. You will lead a team, balance resources, and ensure safe, efficient work practices across maintenance, repairs, upgrades, and commissioning.

Travel nationally and internationally as required; collaborate with sales and project teams; ensure warranty and commissioning activities meet company standards.