Rec & Set Consultant

Suncorp Group; Toowoomba Regional; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Shine platform access

Performance incentives & shares

Hybrid working

5 weeks in-office training + 2 weeksOn

Parental leave

Study support

Wellbeing coaching

Discounts at retailers

Job summary

Suncorp Group is seeking a Recoveries and Settlements Consultant for a 12-month contract across Melbourne, Brisbane or Toowoomba. You will manage a portfolio of claims, identify recovery opportunities and negotiate settlements that are fair and commercially sound, while communicating with customers and third parties with empathy.

This role emphasizes strong negotiation, analytical decision making, risk awareness and the ability to balance customer needs with business outcomes in a hybrid work

Qualifications

• Strong customer service and communication skills.
• Confidence in negotiation and influencing, including challenging conversations.
• Strong analytical and decision-making skills with sound judgement.
• Resilience and composure under pressure, adaptable to change.
• Ownership and accountability with proactive work progression.
• Commercial awareness balancing customer and business outcomes.
• Strong organization and attention to detail.
• Risk and compliance mindset.
• Comfort with multiple systems and learning new processes.
• Collaborative approach and team-focused.

Responsibilities

• Manage and progress a portfolio of claims across Recoveries and Settlements.
• Identify recovery opportunities and negotiate fair settlements.
• Review claim information and estimates to inform decisions.
• Communicate with customers and third parties, handling complaints with empathy.
• Manage excess collection and maintain accurate claims records.
• Balance customer needs with commercial outcomes while upholding risk standards.
• Handle competing priorities and meet customer commitments.
• Contribute to team performance and continuous improvement.

Skills

Negotiation

Customer service

Communication

Analytical thinking

Decision making

Risk mindset

Organization

Stakeholder management

Team collaboration

Adaptability

Claims/insurance experience

Job description

Job Description

Recoveries and Settlements Consultant

12-month Contract | Full-time | Melbourne, Brisbane or Toowoomba

Are you a customer-focused communicator with strong negotiation skills? Do you enjoy working in a fast-paced environment where you can make a real impact?

Join Suncorp's Recoveries and Settlements team, where you'll manage a portfolio of claims, identify recovery opportunities, negotiate fair settlement outcomes and deliver positive outcomes for customers and stakeholders.

This is a great opportunity to build capability in a specialised area, strengthen your negotiation and decision-making skills, and gain exposure to a broad range of claims and recovery scenarios.

What You'll Do

• Manage, proactively progress and finalise a portfolio of claims across Recoveries and Settlements
• Identify recovery opportunities and negotiate fair, commercially sound settlement outcomes
• Review claim information and estimates to make informed decisions within delegated authority
• Communicate with customers and third parties, including managing complaints, vulnerability and financial hardship with empathy
• Manage excess collection and maintain accurate claims records
• Balance customer needs with commercial outcomes while maintaining strong risk and compliance standards
• Manage competing priorities and meet customer commitments
• Contribute to team performance and continuous improvement

What You'll Bring

• Strong customer service and communication skills, with a focus on positive outcomes
• Confidence in negotiation and influencing, including managing challenging conversations
• Strong analytical and decision-making skills, with the ability to use sound judgement
• Resilience and composure under pressure, with the ability to adapt to change
• Strong ownership and accountability, with a proactive approach to progressing work
• Commercial awareness and the ability to balance customer and business outcomes
• Strong organisation, attention to detail and accuracy
• A strong risk and compliance mindset
• Confidence using multiple systems and learning new processes and legislation
• A collaborative approach and commitment to team success
• Experience in claims, insurance, complaints, recoveries, settlements or a similar environment is highly regarded

Role details

• 12-month contract commencing 19 October 2026
• Monday to Friday, 8:30am - 5:00pm
• Melbourne, Brisbane or Toowoomba
• Hybrid working, with up to 4 days from home subject to leader discretion
• 5 weeks in-office training plus 2 weeks supported onboarding
• Limited WFH during training, depending on business needs

What You'll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.