Dispatch Officer

Modern Dental Pacific; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Modern Dental Pacific in Melbourne is seeking a Dispatch Officer to manage invoicing and daily dispatches for Andent and Dentmill. You will prepare shipments and ensure accuracy of documentation to support clinical partners.

The role requires strong organization, attention to detail, and the ability to work both independently and as part of a team in a fast-moving dental manufacturing environment.

Qualifications

• Strong organizational skills
• Excellent communication
• Ability to work under pressure
• Detail-oriented and reliable

Responsibilities

• Inspect, wrap, and pack completed dental restorations for delivery
• Generate courier labels and match shipping documentation to each order
• Create and issue accurate invoices through the lab management software
• Ensure all orders are processed daily
• Verify checks on all customer orders for accuracy
• Perform other duties as requested by management

Job description

Modern Dental Pacific is a leading dental manufacturing, technology and healthcare group operating across Australia, New Zealand and Asia-Pacific. As part of the global Modern Dental Group, we support clinicians, laboratories and partners through advanced dental solutions spanning prosthetics, aligners, digital dentistry, sleep health and clinical education.

With a portfolio of clinically led brands and business units, Modern Dental Pacific is focused on disciplined growth, operational excellence and data-driven decision-making to strengthen market leadership and long-term value creation.

About the role

The Dispatch Officer will be responsible for invoicing and dispatching daily cases for Andent and Dentmill (part of Modern Dental Pacific).

Key responsibilities

Package Cases: Inspect, wrap, and pack completed dental restorations (crowns, bridges, dentures) safely for delivery.

Manage Shipping: Generate courier labels and match shipping documentation correctly to each distinct dental case.

Generate Invoices: Create and issue accurate invoices through the lab management software based on completed prescriptions.

Ensure all orders are processed each day.

Ensure checks are carried out on all customer orders.

Other reasonable duties as requested by management.

About you

The ability to develop and maintain strong relationships with key stakeholders

Highly organized with great attention to detail

Well-spoken and professional individual with exemplary communication skills

Be motivated and work autonomously but also as part of a team

Flexible approach and strong problem-solving skills

Excellent time-management skills and the ability to work under pressure

Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

Our recruitment process

At Modern Dental Pacific, we are committed to fostering an inclusive, accessible environment, where all team members and customers feel valued, respected, and supported. We are an equal opportunity employer where we welcome and encourage applications from people regardless of age, disability, race, sex, intersex status, gender identity, sexual orientation and breastfeeding status.