Dispatch & Customer Service Coordinator

FMI Building Innovation; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

FMI Building Innovation in Melbourne is seeking a reliable Dispatch & Customer Service Coordinator to ensure orders are booked, processed and dispatched accurately and on time.

You’ll be a key link between customers, warehouse and delivery teams, ensuring orders are booked, processed and dispatched accurately and on time, with strong attention to detail.

Qualifications

• Strong attention to detail and organisational skills.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritise in a busy environment.
• Good computer skills and confidence learning new systems.
• A proactive approach to identifying and resolving issues.
• Reliable, punctual and well organised.
• Ability to work effectively as part of a team.
• A positive, can-do attitude.

Responsibilities

• Managing site bookings and scheduling
• Booking in all inbound orders upon arrival and following up on any missing or delayed deliveries
• Coordinating customer deliveries and pickups
• Providing customer service support via email and telephone
• Cross-checking invoices for accuracy
• Providing backup support for the Dispatch Planner
• Identifying and flagging orders that are not ready for dispatch
• Assisting customers with pickups
• Scanning orders into the SPIL system
• Assisting with walk-in sales and customer enquiries
• Supporting the wider team with general dispatch and administrative duties as required

Skills

Attention to detail

Organisational skills

Communication skills

Customer service

Multitasking

Computer skills

Proactive problem solving

Teamwork

Reliability

Tools

SPIL system

Job description

12h ago , from fmi building innovation pty ltd

Keep things moving. Deliver great service. Be part of a growing, values-led business.

About Us

FMI Building Innovation is a leading manufacturer and supplier of high-performance glass and building solutions across Australia and New Zealand.

Our Melbourne-based Glass Plant is looking for a reliable Dispatch & Customer Service Coordinator to join our team.

If you enjoy staying organised, take pride in your work, and want to be part of a down-to-earth, supportive team — we’d love to hear from you.

About the Role

As our Dispatch & Customer Service Coordinator, you’ll play an important role in the smooth and efficient running of our day-to-day operations.

You’ll be a key link between our customers, warehouse, dispatch and delivery teams, helping ensure orders are booked, processed and dispatched accurately and on time.

This is a varied role combining customer service, administration and dispatch coordination. The role requires strong attention to detail, excellent communication skills and a calm, organised approach — particularly when things get busy.

Your duties will include:

• Managing site bookings and scheduling
• Booking in all inbound orders upon arrival and following up on any missing or delayed deliveries
• Coordinating customer deliveries and pickups
• Providing customer service support via email and telephone
• Cross-checking invoices for accuracy
• Providing backup support for the Dispatch Planner
• Identifying and flagging orders that are not ready for dispatch
• Assisting customers with pickups
• Scanning orders into the SPIL system
• Assisting with walk-in sales and customer enquiries
• Supporting the wider team with general dispatch and administrative duties as required

What You’ll Need

• Strong attention to detail and organisational skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritise in a busy environment
• Good computer skills and confidence learning new systems
• A proactive approach to identifying and resolving issues
• Reliable, punctual and well organised
• Ability to work effectively as part of a team
• A positive, can-do attitude

Nice to have (but not essential):

• Previous experience in dispatch, logistics, warehousing and customer service experience
• Experience working in a manufacturing environment
• Experience with dispatch, order management or inventory systems
• Experience coordinating deliveries, pickups or bookings

What We Offer

• Full-time position with a well-established, trans‑Tasman business
• A varied role where no two days are the same
• Down-to-earth, supportive and team-focused environment
• Opportunity to develop your skills across customer service, dispatch and operations
• Be part of a growing business supplying premium glass and building solutions

You must be based in Melbourne and have full Australian work rights to apply for this role.

No agency referrals, please.

In 1968 we began as Fairview Metal Industries (FMI) originating in Timaru, New Zealand. Initially supplying steel windows from a small manufacturing plant, our Fairview brand has since evolved to a network of over 50 fabricators located across the country. We now have three channel to market brands, Eurowood (Exceptional Building Products), Fairview (Exceptional Windows and Doors), and Vetro Raccordi (Exceptional Glass Systems). Across these channels we supply some of New Zealand’s finest building materials for applications across thousands of Kiwi homes and industries. The ingenuity and passion of hundreds of Kiwis who have driven our energy to strive for better solutions, and helped shape the exceptional business that we are today.