Dispatch Coordinator

Randstad; City of Brisbane; On-site; AUD 52,000 - 58,000; Full time

Job summary

Randstad is partnering with a leading national logistics and supply chain business to place a Despatch Controller at their Heathwood site. The role offers a day shift, Monday to Friday, 6:00 AM to 2:00 PM, with a pay rate of $38.89 per hour plus super and a pathway to permanent employment for the right candidate.

You will manage site assets and load execution, liaising with drivers, site management, and customer service representatives to meet customer standards and shift milestones.

Qualifications

• Experience in transport scheduling, despatch or coordination.
• Knowledge of Australian transport rules and NHVR regulations.
• Proficiency with MS Office; exposure to Ortec or WinDMS is advantageous.
• Strong communication, conflict resolution and interpersonal skills.
• Ability to adapt quickly to shift demands and solve operational issues autonomously.
• Secondary education completed.

Responsibilities

• Monitor shift starts to ensure on-time transport operations.
• Refresh site dip data and plan AM shift allocations.
• Review and adjust shift schedules for load changes.
• Generate and distribute shift schedules, driver paperwork, and daily reports.
• Track in-shift activity and adjust plans for delays or breakdowns.
• Maintain handover logs and shift reports; ensure safety standards.

Skills

Transport scheduling

Despatch coordination

Microsoft Office

Communication skills

Problem solving

Adaptability

Education

Secondary education

Tools

Ortec

WinDMS

Job description

Location: Heathwood, QLD

Pay Rate: $38.89 per hour + superannuation

Hours: Monday to Friday | 6:00 AM - 2:00 PM

Position Type: Temporary to Permanent Opportunity

Randstad is excited to be supporting our valued business partner, a premier market leader in national logistics and supply chain operations, to source an experienced Despatch Controller for their Heathwood facility.

This is an exceptional opportunity to secure a stable, day-shift role within a high-performing business that genuinely values workplace safety, team collaboration, and ongoing career progression. Offering a competitive rate of $38.89 per hour + super, this ongoing position provides long-term stability with a direct, fast-tracked pathway toward a permanent contract for the right candidate.

About the Role

As the Despatch Controller, you will play a central operational role in managing site assets and load execution to ensure key customer standards and shift milestones are seamlessly met. Working directly with drivers, site management, and external customer service representatives, you will be the key operational focal point on shift.

Key responsibilities include:

• Monitoring shift starts to ensure all transport operations begin on schedule.
• Refreshing site dip data and planning AM shift allocations to optimize ullage delivery.
• Reviewing and adjusting shift schedules to accommodate rolled, dropped, or unexpected load changes.
• Generating and distributing shift schedules, driver paperwork, and daily operational reports.
• Actively tracking in-shift activity, intervening when drivers run behind, and adjusting plans for unplanned leave or vehicle breakdowns.
• Maintaining handover logs and shift reports to ensure seamless communication across operational teams.
• Upholding strict workplace safety standards and promoting a secure environment for all site personnel.

What We Are Looking For

To be successful in this role, you will bring:

• Prior experience in a transport scheduling, despatch, or transport coordination role.
• A solid working knowledge of Australian transport rules and NHVR regulations.
• Proficiency across MS Office applications (prior exposure to transport management systems like Ortec or WinDMS is advantageous).
• Outstanding communication, conflict resolution, and interpersonal skills.
• The ability to adapt quickly to changing shift demands and solve operational challenges autonomously.
• Secondary education completion.

Onboard Requirements

As part of the recruitment process, the successful candidate will need to successfully complete:

• A comprehensive National Police Check.
• A pre-employment Drug and Alcohol screening.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.