Disability Support Worker - Complex Support & SIL

Ability Care Ltd; Ipswich City; On-site; AUD 65,000 - 90,000; Part time

Benefits offered by this job

Flexible shifts

Casual positions

Supportive team environment

Make a real difference

Job summary

Ability Care Ltd in Ipswich and Wacol is seeking experienced Disability Support Workers to provide tailored, compassionate support to adults with complex care needs and, where required, forensic backgrounds. You will work within person-centred plans, manage challenging behaviours with Positive Behaviour Support, document clearly, and collaborate with a team to deliver NDIA-aligned services.

This role offers flexible casual shifts, a supportive team, and meaningful opportunities to make a real

Qualifications

• Certificate IV in Disability or higher.
• Current First Aid Certificate and CPR.
• Current Blue Card (Working With Children Check) and NDIS Worker Screening.
• Current National Criminal History Check and a valid Queensland driver's license.

Responsibilities

• Provide tailored support to adults with complex care needs and behaviours.
• Support daily living activities and community access.
• Ensure safety and upholding participant rights and dignity.
• Implement Positive Behaviour Support plans and least-restrictive approaches.
• Document progress notes, incidents and behaviour data clearly and timely.
• Communicate effectively with participants, families and team members.
• Collaborate to deliver NDIA-aligned, person-centred support.
• Maintain professional boundaries and compliance with standards.

Skills

Complex care support

Behaviour support

Communication

Documentation

NDIS knowledge

First aid

Education

Certificate IV in Disability or higher

First Aid Certificate

Tools

Microsoft Office/Outlook/Teams

Job description

Disability Support Worker - Complex Support & SIL

We are seeking experienced, confident and compassionate Disability Support Workers to join our team across the Ipswich and Wacol regions. This role involves providing tailored support to adults with complex care needs, complex behaviours of concern and, in some services, forensic backgrounds. You will play an essential role in helping participants achieve their goals while ensuring their safety, dignity, rights and wellbeing are prioritised. We are looking for experienced Support Workers who can confidently respond to complex situations, communicate effectively, maintain high-quality documentation and work consistently within established support plans and team structures.

What We Offer

• Flexible shifts, including day shifts, sleepovers, awake shifts, weekends and public holidays.
• Casual positions across the Ipswich and Wacol regions.
• A supportive, team-focused environment where your contributions truly matter.
• Opportunities to make a real difference in participants' lives.

Employment

This position is classified under the Social, Community, Home Care and Disability Services (SCHADS) Award – Level 3.

Key Responsibilities

• Provide proactive, energetic and flexible support tailored to each participant's needs and goals.
• Support adults with disabilities in daily living, household activities, appointments, community access and recreational activities.
• Ensure participants' safety at all times, both at home and in the community.
• Confidently manage complex behaviours of concern and implement Positive Behaviour Support Plans.
• Recognise early warning signs and respond proactively using appropriate behaviour support strategies and least restrictive approaches.
• Assist participants with communication, including the use of Augmented Communication Aids where required.
• Support participant choice, independence, and supported decision-making.
• Apply person-centered, trauma-informed and active-support approaches in everyday practice.
• Complete clear, objective, and timely progress notes, incident reports, behaviour recording data and other required documentation.
• Communicate effectively with participants, colleagues, management, and relevant stakeholders.
• Work collaboratively within a team to deliver person-centred, NDIS-aligned support.
• Maintain professional boundaries and compliance with NDIS Practice Standards and mandatory reporting requirements.

Our Commitment to Child Safety

Ability Care is a Child Safe Organisation committed to safeguarding the safety, wellbeing and rights of all children and young people. We have zero tolerance for child abuse and are committed to providing safe, inclusive and supportive environments.

About You

• Experienced in supporting adults with complex behaviours of concern and implementing Positive Behaviour Support Plans.
• Confident supporting participants with complex needs, including participants who may have forensic backgrounds.
• Knowledgeable in relation to Restrictive Practices, behaviour support, and least-restrictive approaches.
• A strong communicator, with excellent verbal communication skills and the ability to communicate professionally with participants, colleagues and stakeholders.
• A strong writer, with the ability to complete clear, factual and professional documentation.
• Calm and resilient, with the ability to respond professionally and appropriately during complex or escalating situations.
• Empathetic and patient, with strong interpersonal skills and professional boundaries.
• Adaptable, with open and flexible availability across a 24/7 roster, including weekends, sleepovers, and awake shifts.
• Physically active, comfortable supporting participants with community and recreational activities.
• Committed to participant rights, dignity, choice, independence and person-centred support.

Requirements

• Certificate 4 or higherin Disability, Mental Health, Individual Support.
• Current QLD driver's licence.
• Current First Aid Certificate and CPR (or willingness to obtain).
• Current Positive Notice Blue Card (Working With Children Check).
• Current NDIS Worker Screening (Yellow Card).
• National Criminal History Check (or willingness to obtain).
• Basic computer literacy, including Microsoft Office/Outlook/Teams.

Award and Remuneration

This role is covered under the SCHADS Industry Award.

Ready to join a team where your work genuinely changes lives? We’d love to hear from you!