Disability Services Officer

The Star Care Group; Shire Of Northam; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Visa sponsorship

Career growth opportunities

Community engagement & regional impact

Job summary

The Star Care Group is seeking a Disability Services Officer to manage the Northam office and help develop disability services across the Wheatbelt. This hybrid role combines client onboarding, service coordination, relationship management, office administration and direct support for participants.

You will work with the Service Manager and Managing Director and may provide personal care and community participation support where needed.

Qualifications

• Bachelor's degree in social work, community services, human services or related discipline.
• Experience in NDIS support coordination, onboarding and service delivery.
• Direct disability support including personal care and community access.
• Experience managing relationships with participants, families and stakeholders.
• Experience with onboarding, service agreements, documentation and record management.
• Solid understanding of NDIS and person-centred practice.
• Respect for participant choice, dignity, privacy and professional boundaries.
• Strong administration and organisational skills.
• Excellent written and verbal communication.

Responsibilities

• Manage enquiries from prospective participants and families.
• Complete client onboarding and service commencement processes.
• Coordinate service agreements and required documentation.
• Maintain accurate participant records.
• Support service and compliance-related administration.
• Communicate with participants, families, nominees and other stakeholders.
• Build and maintain strong relationships with participants and their networks.
• Coordinate services according to individual participant needs.
• Monitor service delivery and participant satisfaction.
• Follow up on concerns and service-related matters.
• Liaise with support workers and internal team members.
• Work with the Service Manager to maintain high-quality, person-centred service delivery.
• Provide hands-on disability support when required (personal care, daily living, community access).
• Coordinate Northam office operations and community engagement across the Wheatbelt.

Skills

NDIS coordination

Client onboarding

Direct disability support

Relationship management

Documentation & record keeping

NDIS person-centred practice

Administration & organisation

Written & verbal communication

Education

Bachelor's degree in social work / community services or human services

Tools

Microsoft Office

Client/service management systems

Job description

The Star Care Group are a leading disability services provider proudly based in Western Australia. We have strong values embedded within our company, such as promoting freedom of choice and empowerment for our participants. The Star Care Group delivers a wide range of services such as personal care, community support, SIL housing, and transport arrangements. In addition, our skilled workforce are the backbone of the company, delivering these services with passion, diligence, and integrity.

Position Summary :

The Star Care Group is seeking an experienced, motivated and community-focused Disability Services Officer to manage our Northam office and play a key role in developing our disability services across the Wheatbelt. This is a unique hybrid position combining client onboarding, service coordination, client relationship management, office administration, direct disability support, community engagement and regional service development. This is not solely an office-based position. You will also work directly with participants when required, including providing personal care, daily living assistance and community participation support. You will work closely with our Service Manager and Managing Director and become a key local representative of The Star Care Group throughout Northam and the Wheatbelt.

Visa Sponsorship Opportunity

Employer-sponsored visa support may be considered after a minimum of six months of continuous employment with The Star Care Group for a suitable and eligible candidate.

Key Requirements :

• Previous experience in NDIS Support Coordination, client onboarding and service delivery
• Bachelor's degree in social work, Community Services, Human Services or a closely related discipline.
• Previous experience within the disability, NDIS or community-services sector
• Practical experience providing direct disability support, including personal care and community access
• Experience managing relationships with participants, families and stakeholders
• Experience with client onboarding, service agreements, documentation and record management
• Sound understanding of the NDIS and person-centred practice
• Understanding of participant choice and control, dignity, privacy, confidentiality and professional boundaries
• Strong administration and organisational skills
• Strong problem-solving and decision-making ability
• Good computer literacy, including Microsoft Office and client/service management systems
• Ability to work independently while maintaining close communication with management
• Confidence representing the organisation at expos, networking events and community activities
• Ability to balance client services, office responsibilities and hands-on participant support

Job Responsibility :

Client Onboarding & Administration

About Us :

The Star Care Group are a leading disability services provider proudly based in Western Australia. We have strong values embedded within our company, such as promoting freedom of choice and empowerment for our participants. The Star Care Group delivers a wide range of services such as personal care, community support, SIL housing, and transport arrangements. In addition, our skilled workforce are the backbone of the company, delivering these services with passion, diligence, and integrity.

Position Summary :

The Star Care Group is seeking an experienced, motivated and community-focused Disability Services Officer to manage our Northam office and play a key role in developing our disability services across the Wheatbelt. This is a unique hybrid position combining client onboarding, service coordination, client relationship management, office administration, direct disability support, community engagement and regional service development. This is not solely an office-based position. You will also work directly with participants when required, including providing personal care, daily living assistance and community participation support. You will work closely with our Service Manager and Managing Director and become a key local representative of The Star Care Group throughout Northam and the Wheatbelt.

Visa Sponsorship Opportunity

Employer-sponsored visa support may be considered after a minimum of six months of continuous employment with The Star Care Group for a suitable and eligible candidate.

Key Requirements :

• Previous experience in NDIS Support Coordination, client onboarding and service delivery
• Bachelor's degree in social work, Community Services, Human Services or a closely related discipline.
• Previous experience within the disability, NDIS or community-services sector
• Practical experience providing direct disability support, including personal care and community access
• Experience managing relationships with participants, families and stakeholders
• Experience with client onboarding, service agreements, documentation and record management
• Sound understanding of the NDIS and person-centred practice
• Understanding of participant choice and control, dignity, privacy, confidentiality and professional boundaries
• Strong administration and organisational skills
• Excellent written and verbal communication
• Strong problem-solving and decision-making ability
• Good computer literacy, including Microsoft Office and client/service management systems
• Ability to work independently while maintaining close communication with management
• Confidence representing the organisation at expos, networking events and community activities
• Ability to balance client services, office responsibilities and hands-on participant support

Job Responsibility :

Client Onboarding & Administration

• Manage enquiries from prospective participants and families
• Complete client onboarding and service commencement processes
• Coordinate service agreements and required documentation
• Maintain accurate participant records
• Support service and compliance-related administration
• Communicate with participants, families, nominees and other stakeholders

Service Delivery & Client Relationships

• Build and maintain strong relationships with participants and their support networks
• Coordinate services according to individual participant needs
• Monitor service delivery, participant satisfaction and changing support requirements
• Follow up on concerns, feedback and service-related matters
• Liaise with support workers and internal team members
• Work closely with the Service Manager to maintain high-quality, person-centred service delivery

Direct Participant Support

You will also provide hands-on disability support when required, including:

• Personal care
• Daily living assistance
• Community access and participation
• Transport and appointment support
• Supporting participants to achieve individual goals
• Promoting participant independence, dignity, choice and control

Northam Office Coordination

You will take an active role in the day-to-day operation of our Northam office, including:

• Welcoming participants, families, potential employees and other visitors
• Responding to service, employment and general enquiries
• General office administration and correspondence
• Coordinating local operational matters
• Maintaining a professional and welcoming office environment
• Acting as a local point of contact for The Star Care Group

Community Engagement & Wheatbelt Development

• Build relationships with local organisations, service providers and community stakeholders
• Attend expos, community events and networking opportunities
• Develop relationships with referral partners
• Promote The Star Care Group's services throughout the Wheatbelt
• Identify new service and referral opportunities
• Contribute to growing our participant/client base
• Help recruit and develop a strong local support-worker team
• Identify opportunities to expand our services and presence throughout the region

Job Benefits :

• Potential employer-sponsored visa pathway for an eligible candidate
• Diverse role across client coordination, disability support and office operations
• Work closely with senior management
• Meaningful participant-facing work
• Build relationships throughout the Northam and Wheatbelt community
• Help develop our participant base and local workforce
• Career growth as our Wheatbelt operations expand