Disability Services Leader: Impactful Operations Manager

Trilogy Disability Foundation; Gosford; On-site; AUD 110,000 - 140,000; Full time

Job summary

Trilogy Disability Foundation on the Central Coast NSW is seeking a dynamic Client Services Manager to lead disability services and OOHC operations. You will oversee service delivery, workforce capability and safeguarding to drive outcomes for participants, families and carers.

This leadership role requires strategic oversight, stakeholder engagement and a commitment to quality, safety and continuous improvement across all programs.

Qualifications

• Minimum three years' leadership experience within disability or community services.
• Diploma or Degree in Community Services, Disability, Social Work or related discipline.
• Strong knowledge of the NDIS Practice Standards, Quality and Safeguards Framework and Code of Conduct.
• Proven experience leading teams and achieving positive service outcomes.
• Strong understanding of risk management, safeguarding and quality systems.

Responsibilities

• Lead and oversee the delivery of high-quality, person-centred disability services.
• Provide direction, leadership and support to Team Leaders, Operations Leads and frontline staff.
• Drive participant outcomes, service quality, satisfaction and continuous improvement.
• Ensure compliance with NDIS Practice Standards and Code of Conduct.
• Maintain strong oversight of child safety, safeguarding and OOHC compliance requirements.

Skills

Leadership

Stakeholder engagement

People management

Disability knowledge

Education

Diploma or Degree in Community Services

Job description

Trilogy Disability Foundation on the Central Coast NSW is seeking a dynamic Client Services Manager to lead disability services and OOHC operations. You will oversee service delivery, workforce capability and safeguarding to drive outcomes for participants, families and carers.

This leadership role requires strategic oversight, stakeholder engagement and a commitment to quality, safety and continuous improvement across all programs.