Director of Workforce Strategy & Operations

NAB; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

National Australia Bank is seeking a Head Of Operations Workforce to lead the transformation of workforce performance across the organisation in Sydney. You will own and evolve the Workforce Management ecosystem, delivering tools, models, and capabilities that enable thousands of colleagues to deliver exceptional customer experiences.

You will forecast across short, medium, and long-term horizons, align resources with customer demand, and partner with Enterprise Workforce Planning & Productivity

Qualifications

• Extensive experience within workforce planning, operational excellence.
• Experience managing retail/branch network and contact centres within workforce planning highly desirable.
• Experience developing strategy, business cases, operating models, investment recommendations and executive/Board-level materials related to workforce planning.
• Experience working with senior stakeholders in large global complex organisations.

Responsibilities

• Contribute input and feedback to the strategic planning process for the portfolio, delivering sophisticated planning and analysis to achieve operational vision and strategic direction.
• Optimise the portfolio through regular assessment against strategic filters, resource constraints, financial parameters and change; deliver and maintain WFM insights and support domain objectives.
• Manage financial planning and forecast, oversee FTE and position management and leave management.
• Partner with relevant business partners to maintain workforce models, insights reporting and continuous improvement.
• Build fact bases, conduct analysis and develop insights, options and recommendations for senior decision making.
• Prepare high quality packs, papers, storylines and supporting materials for executive audiences.
• Maintain strong documentation, quality control and compliance with NAB policies, risk requirements and confidentiality expectations.

Skills

Workforce planning

Operational excellence

Stakeholder management

Executive communications

Job description

National Australia Bank is seeking a Head Of Operations Workforce to lead the transformation of workforce performance across the organisation in Sydney. You will own and evolve the Workforce Management ecosystem, delivering tools, models, and capabilities that enable thousands of colleagues to deliver exceptional customer experiences.

You will forecast across short, medium, and long-term horizons, align resources with customer demand, and partner with Enterprise Workforce Planning & Productivity