Head of Workforce Strategy & Operations

National Australia Bank; Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Job summary

National Australia Bank is seeking a Head of Operational Workforce to lead workforce planning and transform performance by embedding best-practice disciplines across the organisation. You will own and evolve the Workforce Management ecosystem, delivering tools, models and capabilities that support thousands of colleagues in delivering outstanding customer experiences.

You’ll forecast across short, medium and long horizons, manage FTE, position and leave planning, and partner with senior

Qualifications

• Extensive experience within workforce planning, operational excellence.
• Experience managing retail/branch network and contact centres within workforce planning.
• Experience developing strategy, operating models, investment recommendations and executive materials.
• Experience working with senior stakeholders in large global complex organisations.

Responsibilities

• Contribute input and feedback of the strategic planning process within assigned portfolio, accountable for the delivery of sophisticated, complex planning and analysis to achieve operational vision, goals and strategic direction of the business.
• Optimisation of assigned portfolio through regular assessment against strategic filters, resource constraints, financial parameters and change. Deliver and maintain WFM insights and support domain strategic objectives.
• Manage financial planning and forecast, oversee FTE and position management and leave management.
• Partner with relevant business partners to maintain workforce models, insights reporting and continuous improvement.
• Build fact bases, conduct analysis and develop insights, options and recommendations to inform senior decision making.
• Prepare high quality packs, papers, storylines and supporting materials for executive audiences.

Skills

Workforce planning

Operational excellence

Stakeholder management

Strategic thinking

Job description

National Australia Bank is seeking a Head of Operational Workforce to lead workforce planning and transform performance by embedding best-practice disciplines across the organisation. You will own and evolve the Workforce Management ecosystem, delivering tools, models and capabilities that support thousands of colleagues in delivering outstanding customer experiences.

You’ll forecast across short, medium and long horizons, manage FTE, position and leave planning, and partner with senior