Director of Clinical Services

Ccentric International Pty Ltd; Sydney; On-site; AUD 250,000 - 300,000; Full time

Job summary

Westmead Fertility Centre invites an experienced healthcare executive to lead clinical excellence, patient safety and compassionate fertility care. You will provide executive leadership across nursing, counselling and patient-facing services, and oversee governance, quality and accreditation.

A postgraduate leadership qualification is highly regarded, with a track record in fertility or women's health advantageous.

Qualifications

• Current registration as a Registered Nurse with AHPRA.
• Significant senior healthcare leadership experience.
• Demonstrated expertise in clinical governance, quality, patient safety and risk.
• Experience leading multidisciplinary clinical services, organisational performance and workforce capability.

Responsibilities

• Provide executive oversight of nursing, counselling and patient-facing clinical services and governance.
• Lead the clinical governance framework, risk management, audits and accreditation processes.
• Build and nurture a high-performing clinical workforce and cultivate a positive culture.
• Translate strategy into improvements in patient care, service performance and clinical outcomes.
• Oversee stakeholder relationships with Fertility Specialists, teams and external partners.

Job description

Ccentric International Pty Ltd – Westmead NSW

Lead clinical excellence, patient safety and compassionate fertility care

Westmead Fertility Centre (WFC) is entering an exciting phase of growth and transformation. As a purpose-driven organisation, WFC is committed to delivering high-quality, patient-centred fertility care supported by clinical excellence, innovation and equitable access.

An opportunity now exists for an experienced and values‑led healthcare executive to join WFC as Director of Clinical Services.

Reporting to the Chief Executive Officer and working closely with the Medical Director and Scientific Director, this role will provide executive leadership across WFC’s nursing, counselling and patient‑facing clinical services. The position is also responsible for clinical governance, patient safety, quality improvement, workforce capability, clinical risk and accreditation.

The Opportunity

• Lead nursing, counselling and patient‑facing clinical services.


• Ensure the delivery of safe, high‑quality and patient‑centred care.


• Shape and implement WFC’s clinical strategy.


• Provide executive oversight of clinical governance, quality, safety and risk.


• Lead accreditation, compliance and continuous improvement activities.


• Monitor clinical outcomes, service performance and patient experience.


• Develop an engaged, capable and high‑performing clinical workforce.


• Advise the CEO, Leadership Team, Board and relevant committees.


• Contribute to organisational strategy, innovation and transformation.

Key Responsibilities Include:

Clinical Leadership and Governance

• Provide executive oversight of nursing and counselling services, establish high standards of clinical practice and act as an escalation point for complex patient matters, incidents and complaints.


• Lead WFC’s clinical governance framework, including clinical risk, incident management, investigations, audits, accreditation, regulatory compliance and organisational learning.

People and Culture

• Lead and support the Director of Nursing, Senior Counsellor and other clinical leaders.


• Oversee workforce planning, recruitment, professional development and succession planning while building a positive, inclusive and psychologically safe culture.

Strategy and Improvement

• Translate organisational strategy into initiatives that improve patient care, workforce capability, service performance and clinical outcomes.


• Lead change programs, service improvements and the introduction of new systems and models of care.

Stakeholder and Resource Management

• Build strong relationships with Fertility Specialists, multidisciplinary teams and external partners.


• Provide oversight of workforce and financial performance while maintaining high standards of quality and patient safety.

About You

You will bring:

• Current registration as a Registered Nurse with AHPRA.


• Significant senior healthcare leadership experience.


• Demonstrated expertise in clinical governance, quality, patient safety and risk.


• Demonstrated experience leading multidisciplinary clinical services, organisational performance and workforce capability.


• Experience with accreditation, audit and regulatory compliance.


• Strong financial, workforce planning and change management capability.


• Exceptional communication, influencing and stakeholder management skills.


• A collaborative and values‑led leadership style.

A postgraduate qualification in healthcare leadership, management, governance or business will be highly regarded. Experience in fertility services, assisted reproductive technology, women’s health or a comparable specialist setting, together with knowledge of RTAC requirements, would be advantageous.

Why Join Westmead Fertility Centre?

• Shape clinical quality and patient care at an organisational level.


• Join a respected fertility centre committed to innovation and social impact.


• Work alongside experienced medical, scientific and executive leaders.


• Lead meaningful improvements in governance, workforce capability and patient experience.


• Make a lasting difference for patients, families and clinical teams across NSW.