Director of Clinical Services

Ccentric; New South Wales; On-site; AUD 200,000 - 260,000; Full time

Job summary

The Shepherd Centre is seeking an experienced executive to join the leadership team as Director of Clinical Services, reporting to the CEO. You will provide strategic and operational leadership across national service delivery, governance, workforce capability and performance.

This is a career-defining opportunity to influence the future direction of services delivered across Australia while ensuring exceptional outcomes remain at the centre of every decision.

Qualifications

• Demonstrated executive healthcare leadership and strategic oversight.
• Experience leading large multidisciplinary service delivery teams.
• Strong governance, quality and risk management expertise.
• Proven ability to drive organisational change and transformation programs.
• Financial stewardship and accountability for delivering high-quality services.

Responsibilities

• Lead the national clinical strategy and service delivery framework.
• Provide executive governance, quality oversight and performance management.
• Drive service improvement, workforce capability and client outcomes.
• Partner with the CEO and Executive Team to shape growth and sustainability.

Skills

Executive leadership

Strategic planning

Multidisciplinary team leadership

Clinical governance

Change management

Job description

• Lead life-changing services and help shape the future of The Shepherd Centre, a respected, purpose-driven organisation.
• Shape national clinical strategy as a key executive, reporting directly to the CEO.
• Lead multidisciplinary teams through the next phase of growth, strengthening service quality, performance and innovation.

For more than 50 years, The Shepherd Centre has been empowering children, adults and families impacted by hearing loss to thrive. As the organisation continues to evolve and grow nationally, an outstanding opportunity has emerged for an experienced executive to join the leadership team as Director of Clinical Services.

Reporting directly to the CEO and as a key member of the Executive Leadership Team, you will provide strategic and operational leadership across national service delivery, clinical governance, workforce capability and performance.

This is a career-defining opportunity to influence the future direction of services delivered across Australia while ensuring exceptional outcomes remain at the centre of every decision.

The Opportunity

The Shepherd Centre has recently undergone significant organisational transformation, including growth, service expansion and the implementation of a new operating model. The focus now is on embedding these changes, strengthening performance and positioning the organisation for sustainable future growth.

Leading a highly skilled multidisciplinary workforce, you will:

• Plan and development clinical strategy supporting the organisations overall strategic direction
• Provide executive oversight of service delivery, clinical governance and quality.
• Drive operational excellence, workforce effectiveness and client outcomes.
• Lead ongoing service improvement and innovation initiatives.
• Support the development of leaders and high-performing teams.
• Use data and insights to inform decision-making and optimise performance.
• Partner with the Executive Team to deliver strategic priorities and future growth.

About You

You are a collaborative and values-driven leader with executive experience in healthcare, allied health, disability, community services or similarly complex service environments.

You will bring:

• Demonstrated experience leading large, multidisciplinary service delivery teams.
• Strong clinical governance, quality and risk management expertise.
• Experience leading organisational change and transformation programs.
• Commercial and operational acumen, with a focus on sustainability and performance.
• Proven financial stewardship, including budget management, financial planning and accountability for delivering high-quality services within funding and sustainability targets.
• The ability to build trust, engage stakeholders and bring people on a journey through change.
• Experience acting as a senior ambassador and advocate for an organisation, representing the Shepherd Centre with government, media, funders and sector bodies, nationally and internationally.

Most importantly, you are motivated by purpose and passionate about creating meaningful outcomes for the communities you serve.

Why Join The Shepherd Centre?

This role offers a rare combination of strategic influence, operational leadership and genuine social impact.

You will join an organisation recognised for its innovation, excellence and commitment to helping people achieve their full potential, while working alongside a dedicated Executive Team committed to shaping the next chapter of The Shepherd Centre's success.