Director Access and Patient Flow

South West Healthcare; Warrnambool; On-site; AUD 150,000 - 185,000; Full time

Benefits offered by this job

Salary packaging options

Professional development opportunities

Leadership programs

Excellent terms and conditions of EMP

Job summary

South West Healthcare in Warrnambool is seeking a senior health leader to guide access and patient flow across all services and campuses. You will lead the Clinical Coordination Centre, manage bed placement in real time, coordinate admissions and transfers, and drive system-wide improvements in access, efficiency and governance.

The role reports to the COO and involves oversight of PCN, patient transport, and resource management, with a focus on performance, policy development and service

Qualifications

• Current registration with AHPRA as a Registered Nurse or Registered Midwife or a recognised allied health qualification is desirable; equivalent senior operational leadership experience in patient flow or health service management will also be considered.
• Demonstrated expertise in patient access, flow and bed management principles, including experience leading or operating within a clinical operations or command centre model.
• A demonstrated ability to coordinate patient admission, transfer and discharge in real time across multiple sites, prioritising placement in line with right place, right time principles.
• Extensive experience at senior clinical management level with relevant postgraduate/tertiary management qualifications or working towards same, Masters level qualification is desirable.
• Demonstrated understanding of business principles which apply to the health industry in Australia.
• Demonstrated experience in budget and KPI development, review and monitoring
• Demonstrated evidence of achieving, innovative cultural change through implementing and evaluating, performance, policies and standards pertaining to clinical services.
• Demonstrated knowledge and expertise in quality, safety and clinical governance principles; and their application to risk management within a healthcare environment, including formulating new approaches and developing comprehensive implementation strategies for services.
• Highly developed communication and interpersonal skills with the ability to work collaboratively with external partners and staff at all levels of the organisation.
• Demonstrated high level organisational ability including the ability to set priorities and achieve results, to work autonomously and meet deadlines, and be outcome focused.
• High level computer skills with experience in relation to the Microsoft Office suite and use of other management and rostering systems.
• Excellent writing and analytical skills including a demonstrated ability to prepare reports using clear, concise language, logical sequencing and content appropriate to the purpose and audience.

Skills

Clinical governance

Patient flow

Bed management

Change leadership

Stakeholder engagement

Budget management

Education

Postgraduate management qualification

Masters degree (desirable)

Tools

Microsoft Office

Rostering systems

Job description

• Employment Type: Full time, Ongoing position
• Location: Warrnambool Campus
• Classification: Deputy Director of Nursing 8b Campus or Allied Health professional Grade 5

About the role

South West Healthcare (SWH) has an exciting opportunity for a senior health manager to join the team as the Director of Access and Patient Flow to lead the Clinical Coordination Centre (CCC).

This role provides organisation-wide leadership for patient access, patient flow and bed management across all SWH services and campuses. Reporting to the Chief Operating Officer (COO), with a professional reporting line to the Chief Nursing and Midwifery Officer, the role leads the CCC and is responsible for the effective management of access and bed management functions, the Progression of Care Navigator (PCN) team, patient transport services, and associated human, physical and financial resources.

What you bring

You are an experienced senior health leader with strong expertise in clinical governance and service delivery. You are a confident communicator who can engage multidisciplinary teams, lead through change, and drive service improvement.

• Current registration with AHPRA as a Registered Nurse or Registered Midwife or a recognised allied health qualification is desirable; equivalent senior operational leadership experience in patient flow or health service management will also be considered.
• Demonstrated expertise in patient access, flow and bed management principles, including experience leading or operating within a clinical operations or command centre model.
• A demonstrated ability to coordinate patient admission, transfer and discharge in real time across multiple sites, prioritising placement in line with right place, right time principles.
• Extensive experience at senior clinical management level with relevant postgraduate/tertiary management qualifications or working towards same, Masters level qualification is desirable.
• Demonstrated understanding of business principles which apply to the health industry in Australia.
• Demonstrated experience in budget and KPI development, review and monitoring
• Demonstrated evidence of achieving, innovative cultural change through implementing and evaluating, performance, policies and standards pertaining to clinical services.
• Demonstrated knowledge and expertise in quality, safety and clinical governance principles; and their application to risk management within a healthcare environment, including formulating new approaches and developing comprehensive implementation strategies for services.
• Highly developed communication and interpersonal skills with the ability to work collaboratively with external partners and staff at all levels of the organisation.
• Demonstrated high level organisational ability including the ability to set priorities and achieve results, to work autonomously and meet deadlines, and be outcome focused.
• High level computer skills with experience in relation to the Microsoft Office suite and use of other management and rostering systems.
• Excellent writing and analytical skills including a demonstrated ability to prepare reports using clear, concise language, logical sequencing and content appropriate to the purpose and audience.

What we offer

You will enjoy benefits such as:

• Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions
• Internal and external professional development opportunities
• A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs
• Excellent terms and conditions of employment

Who we are

As an organisation, SWH prides itself on its values, of Care, Respect, Excellence, Integrity and Leadership, and its overall dedication to the local community. Learn more about SWH here .

SWH is the largest health service in South West Victoria, providing acute, mental health, rehabilitation, and aged care together with an extensive range of primary and community health services across the South West catchment.SWH is the lead agency for the South West Local Health Service Network, presenting an exciting opportunity for SWH to provide strong leadership and support across the entire region. With a population of approximately 39,000 and a catchment of 100,000 Warrnambool is the regional centre of Victoria's Great South Coast.

To learn about the vibrant city and region please visit: http://www.warrnambool.com/

South West Healthcare is an equal opportunities employer and committed to Inclusion, Diversity & Equity by providing a trusting workplace that is safe, respectful and inclusive of all individuals, and by ensuring our workplaces reflect the diversity of the communities in which we operate.We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people with disability, people of all genders and members of the LGBTQI+ community. We are committed to The Child Safe Standards, which aim to protect children and young people.

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