Digital Workplace Engineer - Cloud

Interactive Pty Ltd; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite barista

Free parking in Port Melbourne office

Strong learning culture with tailored

Staff benefits and discounts

Job summary

Interactive Pty Ltd in Melbourne is seeking a skilled IT Support specialist to maintain and optimise our Digital Workplace solutions. You will deliver technical assistance across Windows and macOS devices, manage Microsoft 365 services, and secure access with Entra ID while supporting a diverse customer base.

The role requires hands-on experience with Intune, AVD, and ServiceNow in a fast-paced MSP environment. Hybrid work with office in Port Melbourne and travel to customer sites is expected.

Qualifications

• Expertise with Microsoft 365 suite including Teams, Exchange Online, SharePoint and OneDrive.
• Experience with Microsoft Entra ID: CA, MFA, SSO, PIM, and hybrid identity.
• Proficiency in Intune for device management, policies, Autopilot and app lifecycle.
• Strong knowledge of Windows 10/11 and enterprise apps; macOS/JAMF is a plus.
• Experience in a Managed Services Provider is desirable.

Responsibilities

• Provide end-user support for laptops, desktops, mobile devices, and peripherals across Windows and macOS.
• Administer and optimize Microsoft 365 services (Teams, Exchange Online, SharePoint, OneDrive).
• Manage identity and access via Entra ID, including CA policies, MFA, SSO, and PIM.
• Own Intune lifecycle: enrolment, configuration profiles, compliance, app deployment, Autopilot.
• Deploy and maintain Azure Virtual Desktop: host pools, session hosts, FSLogix, golden images.
• Handle incidents, requests, and changes via ServiceNow, meeting SLAs.

Skills

Microsoft 365 administration

Intune endpoint management

Azure Virtual Desktop

ServiceNow

Conditional Access / MFA / SSO

PowerShell

Windows & macOS support

Tools

Microsoft Intune

Azure Virtual Desktop

PowerShell

Job description

Support end users with endpoint management and day to day support in operational activities and projects.

• Fast growing Cloud/Managed Services environment.
• Strong team-based culture.
• Blend of office based, Customer site and WFH.

Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services, covering cloud, cyber security and systems.

Making all of this happen is our talented, dedicated and unique people who bring our purpose, to Keep Technology Human.

About the role

This role is responsible for the ongoing support, maintenance, and optimisation of our Digital Workplace solutions, delivering exceptional technical assistance to our customers. As part of a collaborative and high-performing team, you will gain exposure to a broad and evolving technology landscape, while supporting a diverse portfolio of customers across our business.

Some of the key things you'll do

• Provide support for laptops, desktops, mobile devices, and peripherals across Windows and macOS.
• Manage and maintain Windows patch compliance across end-user devices using Microsoft Intune, ensuring timely deployment of security and feature updates in line with organisational policy.
• Administer and optimise the Microsoft 365 suite - Teams, Exchange Online, SharePoint, and OneDrive, ensuring service reliability and a seamless end-user experience.
• Manage identity and access through Microsoft Entra ID: configure Conditional Access policies, SSO integrations, MFA, and Privileged Identity Management (PIM).
• Own the Intune endpoint management lifecycle - device enrolment, configuration profiles, compliance policies, app deployment, and Autopilot provisioning across Windows and mobile platforms.
• Deploy and maintain Azure Virtual Desktop environments: manage host pools, session hosts, FSLogix profile containers, and golden images.
• Manage incidents, service requests, and changes through ServiceNow, meeting SLA targets and driving root-cause resolution.

What we're looking for

• Deep expertise with Microsoft 365 - Teams, Exchange Online, SharePoint, OneDrive and Microsoft 365 tenant administration via Admin Centre and PowerShell.
• Hands-on experience with Microsoft Entra ID: Conditional Access, MFA, SSO integrations, Privileged Identity Management, and hybrid identity.
• Proficiency in Microsoft Intune for endpoint management and compliance - MDM/MAM policies, Windows Autopilot, app lifecycle management, and configuration profiles.
• Solid understanding of Azure Virtual Desktop: host pool management, FSLogix profile containers, session host administration, and image management.
• Hands-on experience with ServiceNow for incident, request & change management.
• Strong knowledge of Windows 10/11 OS and enterprise applications; macOS and JAMF experience advantageous.
• Experience working in a Managed Services Provider desirable.
• Microsoft certifications such as MD-102, MS-102, AZ-140, or SC-300 are highly regarded.

Please note that this role will form part of a 24 x 7 On Call roster.

This is a Hybrid role with a mix of being based at our office in Port Melbourne, working from home and onsite at customer locations. You must have a valid driver's license with own transport and be willing to travel to customers sites as required.

Why choose us?

• Free onsite barista and free parking in our Port Melbourne office.
• Strong learning culture with customised development plans for every one of our people.
• Our commitment to creating a sustainable business that invests back into the community.
• A range of staff benefits and discounts from our preferred partners.