Luxury Travel Sales Consultant: Create Dream Experiences

Affinity Travels; Adelaide; Presencial; AUD 52.000 - 75.000; Jornada completa

Descripción de la vacante

Journey Beyond, Australia''s leading experiential tourism group, seeks a Travel Sales Consultant to turn inquiries into confirmed bookings through calls, emails and chat. You will uncover travel needs and recommend suitable accommodations, tours and packages while delivering exceptional service.

You will manage bookings across multiple systems, balancing confident sales conversations with strong product knowledge to drive revenue and guest satisfaction.

Formación

• 2-3 years' experience in reservations, sales, travel, hotel front office or customer service.
• Demonstrated sales experience, with the ability to convert enquiries and achieve sales or revenue outcomes.
• Proficiency in Microsoft Word, Excel and Outlook; Diploma in Hospitality, Travel, Tourism, Business or related field is highly regarded.

Responsabilidades

• Provide outstanding customer service across all prospective and current customer interactions.
• Convert enquiries into confirmed bookings through effective questioning, active listening and product matching.
• Promote relevant products and experiences through proactive upselling and cross-selling.
• Accurately create, update and manage reservations, payments and customer information across multiple systems.
• Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations.
• Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
• Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes.

Conocimientos

Customer service

Sales experience

Communication skills

Upselling and cross-selling

Data entry

Educación

Diploma in Hospitality, Travel, Tourism, Business or related field

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

Journey Beyond, Australia''s leading experiential tourism group, seeks a Travel Sales Consultant to turn inquiries into confirmed bookings through calls, emails and chat. You will uncover travel needs and recommend suitable accommodations, tours and packages while delivering exceptional service.

You will manage bookings across multiple systems, balancing confident sales conversations with strong product knowledge to drive revenue and guest satisfaction.