Travel Sales Consultant: Flexible, Remote & Discounts

Bliss & Beyond Elite Travel; Adelaide; Hybride; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Onboarding and training program

7-day roster cycle

One day a week work from home options

Discounts on Journey Beyond travel and

Study Assistance Policy

Employee Referral Policy

Parental Leave program

Purchased Leave policy

Employee Assistance Program

Discounts on Journey Beyond merchandis

Flexible working environment

Résumé du poste

Journey Beyond is Australia’s leading experiential tourism group seeking a Travel Sales Consultant to guide guests in choosing the perfect experiences, bookings, and packages. You’ll handle calls, emails and chat to uncover needs, recommend accommodations and tours, and convert enquiries into confirmed reservations with accuracy and care.

Join a team focused on delivering memorable journeys, supported by a comprehensive onboarding, a 7-day roster, and options to work from home one day per week

Qualifications

• 2–3 years’ experience in reservations, sales, travel, hotel front office or customer service.
• Demonstrated sales experience, with the ability to convert enquiries and achieve sales or revenue outcomes.
• Strong communication and customer service skills, including effective questioning and active listening.
• Confidence recommending relevant upgrades, packages and additional services through upselling and cross‑selling.
• Accurate data entry skills and the ability to follow established processes and procedures.
• Proficiency in Microsoft Word, Excel and Outlook.
• A Diploma in Hospitality, Travel, Tourism, Business or a related field (highly regarded).

Responsabilités

• Provide outstanding customer service across all prospective and current customer interactions.
• Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations.
• Promote relevant products and experiences through proactive upselling and cross‑selling.
• Accurately create, update and manage reservations, payments and customer information across multiple systems.
• Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations.
• Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
• Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes.

Connaissances

Sales experience

Customer service

Communication skills

Upselling

Data entry

MS Word

MS Excel

MS Outlook

Formation

Diploma in Hospitality/Travel/Tourism/Business

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Journey Beyond is Australia’s leading experiential tourism group seeking a Travel Sales Consultant to guide guests in choosing the perfect experiences, bookings, and packages. You’ll handle calls, emails and chat to uncover needs, recommend accommodations and tours, and convert enquiries into confirmed reservations with accuracy and care.

Join a team focused on delivering memorable journeys, supported by a comprehensive onboarding, a 7-day roster, and options to work from home one day per week