Digital Services Delivery Specialist — Agile & Impact

Mott MacDonald; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Agile working environment

Discretionary Group and Personal Perf.

Employee resource groups

Annual Health Checks and professional

Job summary

Mott MacDonald is seeking a Service Delivery Coordinator in Sydney to support APNA Digital Services. The role focuses on coordinating daily digital requests, onboarding new team members, and maintaining project records, budgets, and communications.

You will work with internal teams and clients to ensure timely responses and reliable service delivery. The position is full-time, with responsibilities including service management process application, reporting, and event support.

Qualifications

• Certification, diploma or other tertiary qualification in information systems, business administration, project management, or communications.
• Experience with service management processes and digital delivery is desirable.
• Strong time management and organisation skills.

Responsibilities

• Coordinate day-to-day delivery and support of digital requests for APNA Digital Services.
• Triages incoming service requests and prioritises tasks.
• Track issues and provide project status and reporting.

Skills

Time management

Organisational skills

Written & verbal communication

Stakeholder management

Project coordination

Service desk experience

Education

Diploma/Certificate in IS/BA/PM/Comms

Tools

ServiceNow

Microsoft Office

Job description

Mott MacDonald is seeking a Service Delivery Coordinator in Sydney to support APNA Digital Services. The role focuses on coordinating daily digital requests, onboarding new team members, and maintaining project records, budgets, and communications.

You will work with internal teams and clients to ensure timely responses and reliable service delivery. The position is full-time, with responsibilities including service management process application, reporting, and event support.