Digital Services Delivery Coordinator

Mott MacDonald; Sydney; Presencial; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Agile working environment

Discretionary Group and Personal Perf.

Employee resource groups

Annual Health Checks and professional

Resumo da oferta

Mott MacDonald is seeking a Service Delivery Coordinator in Sydney to support APNA Digital Services. The role focuses on coordinating daily digital requests, onboarding new team members, and maintaining project records, budgets, and communications.

You will work with internal teams and clients to ensure timely responses and reliable service delivery. The position is full-time, with responsibilities including service management process application, reporting, and event support.

Qualificações

• Certification, diploma or other tertiary qualification in information systems, business administration, project management, or communications.
• Experience with service management processes and digital delivery is desirable.
• Strong time management and organisation skills.

Responsabilidades

• Coordinate day-to-day delivery and support of digital requests for APNA Digital Services.
• Triages incoming service requests and prioritises tasks.
• Track issues and provide project status and reporting.

Conhecimentos

Time management

Organisational skills

Written & verbal communication

Stakeholder management

Project coordination

Service desk experience

Formação académica

Diploma/Certificate in IS/BA/PM/Comms

Ferramentas

ServiceNow

Microsoft Office

Descrição da oferta de emprego

Brilliant people trusted to do brilliant things

Mott MacDonald is a vibrant and forward-thinking engineering, management, and development consultancy. Working together as a global team we plan, design, deliver and maintain the transport, energy, water, buildings, and wider infrastructure that is integral to people’s daily lives. We value excellence in every dimension of our business and continuously seek opportunities to improve what we do and how we do it.

We employ brilliant people who combine their diverse skills and experiences to achieve brilliant things. Whether you want to specialise or broaden your experience, you'll be supported by global specialists eager to share their expertise. With numerous opportunities to learn and grow, the possibilities are as diverse as our people. Working as a connected global team, we deliver impactful projects that shape the future.

The Opportunity

The Digital Services team supportsthedelivery of digital platforms, solutions, and projects for Mott MacDonald’s external and internal clients.

The Service Delivery Coordinatorprovideseffective delivery of these services by coordinating the day-to-day activities to monitor and respond to digital services requests so that requests are managed effectively, issues are followed through, and clients receive a consistent and reliable service. The role will also support the management of internal projects, business reporting and communications.

The role is full-time and reports to the APNA Digital Services Operations Manager.

Key Accountabilities

Coordinate the day-to-day delivery and support of digital requests for the APNA Digital Services team.

Triage incoming service requests.

Manage all open requests so that they are appropriately prioritised, assigned, and progressed through to resolution.

Act as a central point of coordination for service requests, following up with delivery teams and keeping clients informed of progress.

Track outstanding issues, actions and dependencies, escalating risks or delays where required.

Support the consistent application of service management processes and identify opportunities to improve the client experience.

Assist with onboarding new Digital Services team members in APNA.

Provide project management support for internal projects, such as software trials, by preparing project documentation and maintaining up to date project records, organising project meetings, following up on actions, and providing project status and budget reporting.

Draft and format updates, newsletters and other communication materials for Digital Services communications to internal audiences.

Support team events, forums and engagement activities, including preparation of materials and follow-up communications.

Key Responsibilities

Service delivery and suppor t: Monitor incoming service requests and ensure they are appropriately prioritised, assigned and progressed through to resolution. Building and maintaining positive relationships with digital teams and internal and external clients.

Project management : Support the coordination and delivery of internal Digital Services projects and improvement initiatives.

Communication : work with Marketing & Communications and Digital Services Business Development team members to prepare and coordinate Digital Services communications for internal audiences and support team events, forums and engagement activities.

Education

Certification, diploma or other tertiary qualification in information systems, business administration, project management, or communications.

Skills/Experience

Strong time management and organisational skills with the ability to manage multiple tasks and follow up on actions.

Professional written and verbal communication skills, with confidence communicating with different stakeholders.

Strong attention to detail when maintaining records, preparing reporting, and coordinating team actions.

Experience using Microsoft Office and service desk tools, such as ServiceNow, is desirable.

An interest in service management and digital delivery.

Qualities

Commitment to Mott MacDonald’s PRIDE values (Progress; Respect; Integrity; Drive; Excellence)

A self-starter mentality with a desire to apply initiative and new ideas, comfortable working in a dynamic, evolving environment

An open minded, collaborative attitude; a strong sense of team spirit; vision driven.

Our company, values, and benefits

Mott MacDonald celebrates diversity and inclusion, offering a supportive work environment that values work-life balance, diversity, inclusion, and equity. We welcome diverse applicants, including First Nations People, people with disabilities, members of the LGBTQIA+ community, and people of all genders, neurodiversity, cultural backgrounds, age groups, and those with intersectional identities.

We offer a range of diverse benefits and facilities to make this a great place to be, including:

• Agile working environment, supporting our people to work flexibly
• Discretionary Group and Personal Performance Bonuses for eligible employees
• Employee resource groups including the Inclusive Network for Women, Corporate Social Responsibility and more
• Annual Health Checks and ongoing professional development

You've got this!