Digital Services Analyst

XPT Software; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Sydney Water is seeking a Technical professional to fulfil Digital Service Desk activities in Sydney, focusing on digital IT services, ensuring security, process adherence and service levels are monitored and maintained.

You will contribute to the Digital culture of delivering a quality customer service experience, support other streams, assist with training and knowledge sharing, collate and deliver information to monitor Digital reports and processes, and ensure adherence to IT policy and

Job description

Technical

• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
• Contribute to the Digital culture of delivering a quality customer service experience
• Support other streams within the Digital Service Desk where required, to ensure call response SLAs
• Support team colleagues with training and knowledge sharing, nurturing a collaborative environment
• Collate and deliver information to monitor and maintain Digital reports and processes.
• Ensure adherence to Sydney Water IT policy, process, and frameworks.
• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements
• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
• Identify and implement ways to improve efficiency of Digital support processes and procedures.